Front Desk Night Auditor
Company: Diamond Resorts
Posted on: April 9, 2021
JOB SUMMARY Under supervision, the Front Desk Night Auditor is
responsible for checking in and out members, owners, and guests,
make room reservations, and perform front desk related
ESSENTIAL JOB FUNCTIONS
- Ensure proper standards of hospitality are provided to all
members, owners, and guests on property and/or via telephone.
- Ensure all pending arrival information is accurate (i.e. check
rates and prepare upcoming arrival packets with necessary materials
- Check in/out members, owners, and guests.
- Follow through on requests and/or concerns in a timely
- Handle and resolve complaints.
- Verify guest information (i.e. for additional keys, telephone
calls, and packages.)
- Compute billing charges, collect payments and provide
- Post charges as received through other debarments (i.e. fitness
center, housekeeping, logo shop, and laundry).
- Answer the telephone with proper etiquette and transfer calls
- Communicate with all internal departments including PBX,
housekeeping, engineering, and security.
- Balance all end of day shift reports.
- Verify cash and credit card transactions.
- Complete nightly cash drop.
- Complete night audit checklist.
- Complete special projects, stocking, list items to be ordered,
and daily bucket checks.
- Report incidents to management/security immediately.
- Completes all required Company trainings and compliance courses
- Adheres to Company standards and maintains compliance with all
policies and procedures.
- Performs other related duties as assigned. EDUCATION
- High School Diploma or equivalent. EXPERIENCE
- No prior experience or training required.
- No prior supervisory experience required. SUPERVISORY
- This position does not include any supervisory
responsibilities. LICENSE & CERTIFICATIONS
- This position does not require licenses or certifications.
SKILLS & ABILITIES This position requires the capability to
understand and follow both oral and written directions as well as
knowledge and usage of correct business English and office
practices. Must be able to communicate effectively with others,
analyze and resolve problems, maintain effective working
relationships, and interact successfully with internal and external
customers. Specific skills and abilities include, but are not
limited to the following:
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Excellent customer service skills.
- Proficient in time management; the ability to organize and
manage multiple priorities.
- Ability to take initiative and effectively adapt to
- Recognizes an emergency situation and take appropriate
- Able to establish and maintain a cooperative working
- Ability to interpret and create spreadsheets.
- Able to use sound judgment; work independently, with minimal
- Strong analytical and problem solving skills.
- Able to perform a variety of duties, often changing from one
task to another of a different nature, with impending deadlines
and/or established timeframes.
- Competent in public speaking.
- Performs well with frequent interruptions and/or
Keywords: Diamond Resorts, Knoxville , Front Desk Night Auditor, Accounting, Auditing , Gatlinburg, Tennessee
Didn't find what you're looking for? Search again!