Night Auditor Full-time
Company: Embassy Suites by Hilton Knoxville Downtown
Location: Knoxville
Posted on: May 15, 2022
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Job Description:
Job DescriptionKana Hotel Group's mission is to be one of the
most admired and service quality driven hotel companies in the
industry. We will accomplish our goal by creating an atmosphere of
friendly employee behavior and delivering the highest quality
service and value to our guests. From our Team Members to our
General Managers and Regional Support team, we seek people who have
a passion for the hospitality business and want to grow with us.
Most of our existing leadership team members have been promoted
from within the company. As a member of our team, you will be
expected to contribute your talents and energies to improve the
environment and quality of the company, as well as the company's
services. In return you will be given opportunities to grow and
advance in your career. Primary Responsibilities . 11pm - 7am, 5
shifts weekly• Review all guaranteed arrivals and verify that all
credit cards are valid by running numbers that they are not already
in house • Ensure that rooms (day use) are listed in the computer
as dirty in order for housekeeping to clean• Explain and provide
any promotional items to each guest checking in • Explain various
hotel amenities such as free breakfast, spa, fitness center, voice
mail, etc. to guests • Documents any new commercial customer
checking in so that a new account can possibly be opened • Inquires
why rooms are blocked and asks maintenance to fix problem to
unblock• Ensures rollaway beds and cribs are where they are shown
on computer • Responds promptly to any guest inquiries or
complaints • Offer alternate solution if guest demand cannot be met
• Covers other areas of hotel as needed • Document any guest
accidents by completing the accident report form • Complete the
maintenance log whenever a complaint is reported • Maintain all
areas of the front desk; clean and organized • Take the initiative
to greet guests in a friendly and warm manner • Other duties as
assigned Education/Experience• High School diploma/GED required •
Previous experience in hospitality preferred • Customer service
experience required • Experience handling cash, credit card
procedures, and use math concepts • Attention to detail and
organized • Knowledge of the hotel layout, all amenities offered,
and all procedures & organization.• Knowledge of local geographic
area knowledge, area businesses & services, major highway/street
information, and community events & attractions. Our company
provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation and training.
Keywords: Embassy Suites by Hilton Knoxville Downtown, Knoxville , Night Auditor Full-time, Accounting, Auditing , Knoxville, Tennessee
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