Supports Broker
Company: Consumer Direct Care Network
Location: Knoxville
Posted on: May 29, 2023
Job Description:
Description & Requirements Culture Vision at Consumer Direct
Care Network At CDCN, we strive to create a workplace where
everyone is supported and motivated to be their best; we
collaborate on shared goals and celebrate our accomplishments. WE
WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is
all about caring for people. Care is at our core, and we strive to
live up to it every single day. We are currently providing services
in 14 states across the USA, as well as Washington DC. We
specialize in providing home and community-based services that
support individuals with disabilities and older adults so they can
remain in their homes and communities. JOB SUMMARY Support brokers
coordinate the day-to-day implementation of contractual
requirements within the state's Medicaid guidelines. Duties include
training, enrolling, reporting, auditing, and complying with
contract deliverables as well as ensuring company best practices
are followed and upheld. The Support Broker/Consultant works with
members on plan/budget development, submission, and revision. JOB
DUTIES
- Apply a person-centered approach to keep the client at the
center of all program functions
- Coordinate the day-to-day implementation of contractual
requirements within the state's Medicaid guidelines
- Create care plans based on the clients' needs, train clients on
services provided, audit services, and report findings to the
contracted entity
- Assist clients with plan/budget development, submissions, and
revisions
- Provide continuous excellent service to clients, employees, and
3rd party organizations including MCOs
- Promote cohesiveness in the office environment
- Support day-to-day operations and client advocacy
- Collaborate with stakeholders regarding the delivery of
services
- Comfortable with public speaking
- Communicate effectively
- Comply with applicable legal requirements, standards, policies,
and procedures
- Conduct advanced reporting and oversight activities
- Demonstrate dependability
- Demonstrate effective problem solving and decision-making
skills
- Exhibit computer efficiency
- Handle complex service programs and special projects
- Lead, supervise and complete special projects including, but
not limited to:o Developing and implementing care plans
- Maintain necessary skills and knowledge to coordinate
workflow
- Market services to referral sources
- Participate in professional development and training
activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external
clients
- Represent the company at stakeholder meetings, health fairs,
and provider fairs
- Supervise deliverables and ensure timely completion of
projects
- Enroll clients and employees in services, including the
development of the service/support plan and budget
- Orient and educate clients on current program roles and
responsibilities
- Train and assist clients in timecard submission
- Assist clients with eligibility requirements, as required by
the program rules
- Conduct necessary client assessments and contacts
- Maintain timely and proper documentation in Customer
Relationship Management (CRM) database
- Travel to and from Client homes or other destinations to meet
with Clients
- Compile information for internal or external auditors
- Bilingual preferred in various locations
- Other duties as assigned QUALIFICATIONS
- A four (4) year degree in the field of Human Services
(psychology, sociology, social work, recreational therapy,
education, nursing, physical therapy, occupational therapy, speech,
etc.) and at least one (1) year professional experience working
with one (1) of the following populations: elderly , adults with
physical disabilities, individuals with intellectual disabilities
and persons with developmental disabilities: or
- A four (4) year degree in any other subject and two (2) years
professional experience working with one (1) of the following
populations: elderly , adults with physical disabilities,
individuals with intellectual disabilities and persons with
developmental disabilities: or
- A two (2) year degree in Human Services (psychology, sociology,
social work, recreational therapy, education, nursing, physical
therapy, occupational therapy, speech, etc.) and at least five (5)
year professional experience working with one (1) of the following
populations: elderly , adults with physical disabilities,
individuals with intellectual disabilities and persons with
developmental disabilities.
- Must have reliable transportation. If the employee will be
driving, a valid driver's license and auto insurance is
required.
- Ability to work flexible and/or extended hours, if needed, to
meet the job requirements.
- Must be able to successfully pass a background screening. The
incumbent typically works in an office environment and uses a
computer, telephone and other office equipment as needed to perform
duties. The noise level in the work environment is typical of that
of an office. Incumbent may encounter frequent interruptions
throughout the workday. The employee is regularly required to sit,
talk, or hear; frequently required to use repetitive hand motion,
handle or feel, and to stand, walk, reach, bend or lift up to 20
pounds. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. WHAT'S IN IT
FOR YOU When you join Consumer Direct Care Network, you will be
exposed to numerous professional development opportunities. We
welcome your contributions and value your integrity as we
collaborate on work that moves us all toward a compassionate
community. We have a long history of helping individuals build
their careers in the home-care industry. This is truly a place
where there is something for everyone, whether you are looking to
support a particular lifestyle, seeking professional growth, or
seeking new and challenging work, all in an expanding nationwide
company with that small-company feel. Most importantly, you will
experience the satisfaction of working in a culture built on
caring. Caring for others comes naturally at Consumer Direct Care
Network, based on our long history of connecting people and
championing change, all geared toward helping others. We are proud
of the longevity and loyalty of our employees. Their commitment to
doing good work is what makes us a leader in the industry. As a
Consumer Direct Care Network team member you will receive: --- A
rewarding career helping others --- Fun and engaging work
environment built on team unity --- Job satisfaction knowing you
make a difference in the work you do and lives we serve ---
Professional training to help advance your skills for career
development Based on your position and employment status, you may
be eligible for: --- Medical, Dental, and Vision Insurance ---
Accrued Vacation with no waiting period ---Two Paid Floating
Holidays ---Nine Paid Federal Holidays ---Paid Safe Sick Time with
no waiting period ---401(k) Retirement plan ---Company-Paid Life
Insurance ---Supplemental Life, Accident, Critical Illness, and
Hospital benefits ---Short and Long-Term Disability ---Paid
Parental Leave ---Flexible Spending Account ---Employee Assistance
Program ---Pet Insurance WHO WE ARE Consumer Direct Care Network
specializes in home and community-based services that assist older
adults and individuals of all ages with disabilities and
impairments to continue to live their lives independently in their
own homes and communities. We provide coordinated service delivery
in 14 states and the District of Columbia. Our services span from
financial management services and support brokerage to traditional
agency in-home care and caregiving to behavioral health. We have
extensive experience with Medicaid, Medicare, private insurance,
and with supporting people who pay for their own care. Your
opportunities within our network are endless, it's not just a job,
it's a career... advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal
Opportunity Employer and drug-free workplace. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
law. In accordance with the Immigration and Reform Control Act
(IRCA), you may only work at Consumer Direct Care Network if you
are legally authorized to work in the United States. Consumer
Direct Care Network does not provide visa sponsorship to
employees.
Keywords: Consumer Direct Care Network, Knoxville , Supports Broker, Accounting, Auditing , Knoxville, Tennessee
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