Financial Service Representative - Knoxville, TN - Customer Service
Company: LSI (Lending Solutions Inc.)
Posted on: September 20, 2023
The training is approximately 7 weeks in office. MUST have a
dedicated distraction-free workspace and high-speed internet of 50
mbps or greater with a static IP address. If approved to work from
home, LSI will provide ALL computer and phone equipment.
Smoking Policy: Our Knoxville campus is smoke free. No smoking is
allowed on the property, including in your car while parked on the
In this exciting, fast-paced position, you will be responsible for
answering inbound calls while providing remarkable customer service
on behalf of Credit Unions/Banks nationwide.
Summary: Service banking transactions on behalf of a credit union
or bank by accessing sensitive information and completing the
transaction in the various computer platforms. You will be
responsible to protect the account by ID verifying every caller
(fraud prevention) along with answering and resolving a lengthy
list of banking inquiries: view and reconcile account and loan
related inquiries, transfer funds, reorder checks, use third party
platforms to resolve various issues (unblock debit cards, submit
loan payments), view and explain why funds are on hold, and provide
loan and deposit rates. A Financial Service Representative answers
back-to-back calls and typically handles 10-12 calls per hour.
Language Skills: Ability to read, write, and comprehend complex
instructions in an accurate and timely manner. We are always
looking for individuals fluent in other languages!
Mathematical Skills: Ability to accurately add, subtract, divide,
and multiply to provide callers with accurate account data.
Computer Skills: Type approximately 40 net words per minute.
Compensation: $17.00 an hour, plus Shift Differentials of +$2-$5 an
hour! Bi-Lingual Shift Differential of +$1.00/HR for those that
Hours: Our contact center is open 24 hours a day 7 days a week -
more hours to serve our client's needs creates a variety of
schedule options for our staff based on our business needs.
Physical Demands/Work Environment: While performing the duties of
this position, the employee is regularly required to sit for an
extended time, use a keyboard, and talk to callers via a hands free
head set. The noise level in the contact center is usually
moderate, but at times there could be 100 employees on
interactions. If working remote, the noise level is minimal.
Experience with general banking knowledge/terminology and banking
platforms (mobile, online banking) preferred
Proficient typing and computer skills
Exceptional attendance record - ability to work days/evenings,
Saturday or Sunday and some Holidays
Accurately and efficiently navigate through several computer
Excellent problem solving skills with the ability to multi-task
Ability to effectively handle and diffuse challenging situations
based on reason for call and temperament of the caller
Professional and upbeat attitude that thrives in a fast-paced
Desire and ability to provide excellent customer service on every
High school/GED or better (preferred)
OUR BENEFITS INCLUDE:
Lucrative Shift Differentials ($2-$5 an hour)
Relaxed dress environment
Generous Paid Time Off - rest and relaxation!
Year-round employee appreciation events and online recognition
award program - you are awesome!
Free Coffee at all LSI facility locations
Medical, Dental and Vision insurance for Full and Part-time
employees ( hrs/wk)
Life and Disability insurance
Paid Volunteer Time Off - give back to your community!
Educational and national employee-assistance programs
Growth opportunities - 90% of leadership positions are filled from
Apply ONLINE at !
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all
details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or
Keywords: LSI (Lending Solutions Inc.), Knoxville , Financial Service Representative - Knoxville, TN - Customer Service, Accounting, Auditing , Knoxville, Tennessee
Didn't find what you're looking for? Search again!