FINANCIAL COUNSELOR
Company: blount memorial hospital
Location: Maryville
Posted on: September 20, 2024
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Job Description:
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- - - -FINANCIAL COUNSELOR JOB SUMMARY
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- - - - - - - -A Financial Counselor provides courteous
knowledgeable and professional customer service to all callers
including patients, guarantors and third party payers by analyzing
questions and concerns relating to the billing, follow up and
collection of patient account balances; assessing financial need; -
offering appropriate resolutions and escalating complaints based on
hospital policy and compliance with applicable regulations.
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- - - -FINANCIAL COUNSELOR JOB SPECIFICATIONS
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- - - - - - - -Education and/or experience: High school diploma or
equivalent and three years' experience in health care customer
service preferred. Experience in a medical or hospital business
office is required, including experience in one or more of the
following: business office support, billing, insurance follow up
and collections.
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- - - - - - - -Knowledge: Requires in-depth knowledge of principles
and processes for providing excellent customer service and clerical
procedures for managing files and records. Also requires extensive
knowledge of medical and managed care terminology; medical billing
practices, managed care contract reimbursement, patient payment
liability including credits/refunds and collection practices;
HIPAA, MSP, FDCPA, False Claims Act, and related compliance
requirements for health care.
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- - - - - - - -Skills: Proficient in data entry and the use of
computers and telephones. Requires a typing speed of 55 wpm;
proficiency in Microsoft Word and Excel; excellent verbal and
written communication skills, including proficiency in completing
written responses to complex patient inquiries and complaints,
preparing reports and monitoring call volumes; excellent active
listening skills and exceptional attention to detail, exemplary
organizational and interpersonal skills; possesses acute critical
thinking and analytical skills to organize/assess information,
offer solutions and/or negotiate resolutions; good diction, voice
quality and clarity of speech.
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- - - - - - - -Abilities: Requires ability to lead/mentor others;
listen and understand information presented; analyze complex
inquiries and complaints and act independently to resolve problems
in a way that ensures customer satisfaction and retention; clearly
communicate business policies and practices, persuade others and
negotiate resolutions. Requires ability to provide consistent,
effective follow up and documentation that is timely, clear and
professional; ability to multi-task; handle confidential
information in a professional manner. Requires ability to complete
tasks on time; manage high volume of telephone calls, accept and
manage referrals of difficult or emotional callers; use good
judgment in organization, execution and time management of tasks.
Requires an ability to work well with others in a team environment,
be dependable, selfmotivated and adaptable. Service orientation and
social perceptiveness is essential.
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Competitive Pay and Benefits
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PI6c83425d8842-37248-34764200
Keywords: blount memorial hospital, Knoxville , FINANCIAL COUNSELOR, Accounting, Auditing , Maryville, Tennessee
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