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Collections Specialist

Company: JustinBradley
Location: Knoxville
Posted on: October 12, 2019

Job Description:

A JustinBradley client is looking for a Collections Specialist in the Knoxville, TN area. This candidate will provide customer service regarding collection issues, process customer refunds, resolve client discrepancies and short payments. Key responsibilities include, but are not limited to: Responsible for monitoring and maintaining assigned accounts. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Communicate & follow up effectively with sales department regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with agencies and sales. Weekly and monthly reporting. High volume phone and/or email correspondence to assigned customers. Reconcile customer disputes as they pertain to payment of outstanding balances that are due. Provide excellent & considerate customer service to internal and external customers. A well-qualified candidate will possess the following: 3-5 years of corporate Collections experience. Knowledge of Billing and Collections procedures. Accounts Receivable knowledge/experience a plus. Strong attention to detail, goal oriented. Experience with SAP a plus. Proficiency with MS Excel. Commitment to excellent customer service. Excellent written and verbal communication. Ability to prioritize and manage multiple responsibilities. JustinBradley is an EO employer - Veterans/Disabled and other protected categories.

Keywords: JustinBradley, Knoxville , Collections Specialist, Accounting, Auditing , Knoxville, Tennessee

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