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Administrative Specialist II - Architecture Design-Administration

Company: University of Tennessee
Location: Knoxville
Posted on: December 4, 2019

Job Description:

Administrative Specialist II - Architecture & Design-Administration US-Tennessee-Knoxville Regular Full-time, Pay Grade 36 Administrative Specialist II Center for Student Development, College of Architecture and Design This position provides comprehensive administrative support for Student Development Center in the College of Architecture + Design across four broad areas of focus: Customer Service, Academic Student Records and Data Management, Recruiting, Event Planning. Responsibilities include: Independently provides customer service to all undergraduate students and faculty in the College by answering phone calls, emails and walk-ins, on a day to day basis. Questions regarding advising and other sensitive issues are directed to the Academic Advisor and Director of Student Development. Answers phones and fields questions independently from prospective students, parents and high school counselors. Responsible for maintaining prospective students information for the undergraduate programs and coordinating and scheduling academic campus visitations to the college. Responsible for up-to-date and accurate maintenance of undergraduate academic records for all students, including digital and paper files housed in the Center for Student Development, and student transcripts Required to be proficient in the following computer programs: Banner, GradesFirst, Degree Audit Reporting System (DARS), ARGOS, Excel and Microsoft Office Functions as the encoder for curricular substitutions in DARS for the College Grants permission for courses in Banner as advised by the Academic Advisor Processes grade changes, major changes and minor declarations in Banner as advised Assign students to Advisors in Banner Administrator for GradesFirst advising campaigns in coordination with Director and Advisor Responsible for receiving, maintaining and providing support to the Director for statistical data for NAAB, CIDA (reports required for accreditation purposes); enrollment, enrollment management, attrition, diversity reports and other statistical reports required by college administration Responsible for all undergraduate programs mailings Coordinates student activities and events such as: TAAST, Peer Mentor, Open House, Design Camp, Career Day, Student Orientation sessions in summer, and any other events as required. Supervise Center for Student Development student worker Any other duties as required for the smooth functioning of the Center for Student Development as requested by the Director of Student Development Qualifications: Education: High School/Associates Degree with five (5) years of professional administrative or customer service experience at a University (preferred) or in a reputable organization required. Preferred Bachelor's Degree. Required knowledge, skills, and abilities:Candidate must have exceptional organizational skills; ability to work multiple projects simultaneously; ability to work independently with minimum supervision. Must have exceptional written composition skills to produce accurate and concise documents including meeting minutes, emails, and ability to create and maintain detailed filing system, both electronic and paper. Must be proficient in Microsoft Office and basic web functions. Must have the ability to articulate information and interact with diverse groups (faculty/students/staff, and external constituencies), and audience in person, over the phone, and in writing. Must be able to work professionally in a fast paced, high stress, front office environment. Must work well with other staff and be a team player. Must be flexible with impromptu projects and/or assignments. Ability to exercise good public relations skills. Sound judgment, empathy, and maturity are important to effectively communicate with all constituencies in this position. Knowledge of UT Policies & Procedures and University data management programs/platforms - Banner, DARS, Argos and GradesFirst (Navigate) is preferred. To apply: In addition to the online application, a resume and cover letter must be submitted in order to be considered for this position. Administrative Support Nov 15, 2019, 1:28:25 PM

Keywords: University of Tennessee, Knoxville , Administrative Specialist II - Architecture Design-Administration, Administration, Clerical , Knoxville, Tennessee

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