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Medical Receptionist - KOC

Company: Ortho Tennessee
Location: Knoxville
Posted on: June 18, 2019

Job Description:

Medical Receptionist #2 Position Summary:-- ------ Responsible for providing a positive first impression of the organization in person or on the phone. Routinely performs a variety of duties as assigned by the Department Supervisor or Site Manager. Must exhibit good customer service skills with a caring, courteous attitude while maintaining a smooth work flow. Serves as the liaison between the patient and all other departments. Essential Functions and Key Responsibilities as Assigned by Care Center: Greets patients and visitors in a courteous manner.Checks-in scheduled patients from appointment list.Obtains Photo ID and Insurance Card and scans both into the EHR.Verifies and enters all required patient data.Gives the patient the appropriate physician history, registration, HIPAA, assignment of benefits, treatment, and if applicable self-pay policy forms for completion and signature.Builds cases and enters copay information and any alerts needed.Collects self-pay deposits, when applicable.Prints patient routing slips.Informs patients of any delays in the physician's schedules and estimated wait times.Communicates with the clinical staff regarding the patient's arrival and status.Checks patients out.Collects copays and any balances due.Maintains cash drawer, performs transaction/batch balancing, and prepares deposits.Enters diagnosis codes in EHR to assure an accurate medical record and for billing purposes.Makes follow-up appointments as directed by routing slip.Enters information for Patient Plan and prints summary.Answers incoming calls and schedules patient appointments or routes to the appropriate extension if necessary.Manages disability forms communicating with patients and insurance companies regarding payment and status.Processes medical record requests from outside entities and from patients in the office. Responsible for EHR document follow-up including failed faxes, letters to patients, and miscellaneous correspondence. Scans test results, hospital and operative reports, and other documents into the EHR.Responsible for Entrada device maintenance.Ensures that referrals are in place for the next day's clinic.Schedules depositions for the physicians.Prepares and distributes physician's daily appointment schedules. Maintains and updates current information on physician schedules.Performs end of day closing procedures staying until all patients have left. Secures the office before leaving.Cross-trains in all department job functions.Assists in orienting and training new department personnel. Qualifications: Knowledge, Skills and Personal Characteristics Knowledge of all medical reception job functions.Knowledge of insurance participation, data required, and operating and practice guidelines.Knowledge of billing policies, self-pay policies, and referral procedures.Knowledge of phone and switchboard systems.Knowledge of appointment protocols and templates.Knowledge of office equipment including computer, scanner, printer, copier, calculator and credit card machine.Knowledge of and proficiency in the use of the EHR software.Knowledge of HIPAA regulations. Ability to maintain strict confidentiality.Ability to read, understand and follow oral and written instructions.Ability to multi-task and prioritize in a busy work environment.Ability to act calmly and effectively in busy or stressful situations.Ability to speak clearly and concisely.Ability to handle cash and count money.Ability to interact with other departments.Exhibits strong communication and interpersonal skills when interacting with patients, physicians, and co-workers.Adheres to all policies and procedures, including but not limited to standards for safety, personal conduct, attendance, punctuality, and personal appearance.Assumes responsibility for personal development and own actions.Promotes good public relations and customer service at all times Education and Experience High School diploma or GEDExperience in a medical office setting preferred. Supervision Received: --------Reports to the Departmental Supervisor or Site Manager Positions Supervised:-------- --None Knoxville News Sentinel.Category: Administrative, Keywords: Medical Receptionist

Keywords: Ortho Tennessee, Knoxville , Medical Receptionist - KOC, Administration, Clerical , Knoxville, Tennessee

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