Cloud Support Escalation Engineer
Posted on: September 23, 2022
Job Summary As a Cloud Support Engineer, you will provide
technical support and implementation services to customers and
partners. Spot PC deploys and manages virtual desktops in Azure
using Azure Virtual Desktop (AVD) or Remote Desktop Services (RDS).
In this role you will assist in management, migrations, and
deployments, typically using shared remote access to the customer's
environment. Virtual Desktops integrate with both public cloud
services and traditional Windows and Active Directory components -
both of which impact the choices made during deployment and
subsequent management of the environment. Job Requirements Job
Requirements --- Knowledge of Windows and Active Directory
components, including Active Directory users, groups, permissions,
Organizational Units (OUs) and Group Policy Objects (GPO)
--- Experience creating, configuring, and managing public cloud
components including virtual networks, virtual machines, network
security rules, security contexts, and cloud services. Vendor
sponsored certifications for specific cloud skills, such as Azure
103/104, 140, 300/303, 301/304, 500, 700 will be considered.
--- Deeper knowledge of services and components, particularly Azure
Virtual Desktop, enterprise applications and service principals,
Active Directory, AD Connect, and Log Analytics are a plus.
--- Experience troubleshooting problems with complex
implementations, including log review, service validation, and
--- Experience implementation and supporting cloud-based storage
products, specifically NetApp Azure Files, Cloud Volumes On-Tap,
and Cloud Volume Services
--- Ability to write and update PowerShell scripts
--- Ability to use scripts or programming languages to call APIs to
retrieve data or execute tasks
--- Strong verbal and written communications skills are essential
and are utilized in communicating with customers, partners, and
internal team members. Most interactions are conducted via web
meeting/ screen share, so candidate must be able to guide the
execution of steps remotely.
--- Ability to work collaboratively with other engineers and
managers in a team environment to share best practices, meet
aggressive goals, and meet high quality standards.
--- Ability to work well with customers' technical representatives
under a variety of circumstances to best understand and meet
--- Possess the ability to work at the direction of PM's, as well
as often self-manage engagements to ensure customer engagements
Education Typically requires a Bachelor's degree with 3 years or
more of related experience on above mentioned areas.
Keywords: NetApp, Knoxville , Cloud Support Escalation Engineer, Engineering , Premium, Tennessee
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