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Cloud Support Escalation Engineer

Company: NetApp
Location: Premium
Posted on: September 23, 2022

Job Description:

Job Summary As a Cloud Support Engineer, you will provide technical support and implementation services to customers and partners. Spot PC deploys and manages virtual desktops in Azure using Azure Virtual Desktop (AVD) or Remote Desktop Services (RDS). In this role you will assist in management, migrations, and deployments, typically using shared remote access to the customer's environment. Virtual Desktops integrate with both public cloud services and traditional Windows and Active Directory components - both of which impact the choices made during deployment and subsequent management of the environment. Job Requirements Job Requirements --- Knowledge of Windows and Active Directory components, including Active Directory users, groups, permissions, Organizational Units (OUs) and Group Policy Objects (GPO)
--- Experience creating, configuring, and managing public cloud components including virtual networks, virtual machines, network security rules, security contexts, and cloud services. Vendor sponsored certifications for specific cloud skills, such as Azure 103/104, 140, 300/303, 301/304, 500, 700 will be considered.
--- Deeper knowledge of services and components, particularly Azure Virtual Desktop, enterprise applications and service principals, Active Directory, AD Connect, and Log Analytics are a plus.
--- Experience troubleshooting problems with complex implementations, including log review, service validation, and defect documentation
--- Experience implementation and supporting cloud-based storage products, specifically NetApp Azure Files, Cloud Volumes On-Tap, and Cloud Volume Services
--- Ability to write and update PowerShell scripts
--- Ability to use scripts or programming languages to call APIs to retrieve data or execute tasks
--- Strong verbal and written communications skills are essential and are utilized in communicating with customers, partners, and internal team members. Most interactions are conducted via web meeting/ screen share, so candidate must be able to guide the execution of steps remotely.
--- Ability to work collaboratively with other engineers and managers in a team environment to share best practices, meet aggressive goals, and meet high quality standards.
--- Ability to work well with customers' technical representatives under a variety of circumstances to best understand and meet customer expectations.
--- Possess the ability to work at the direction of PM's, as well as often self-manage engagements to ensure customer engagements Education Typically requires a Bachelor's degree with 3 years or more of related experience on above mentioned areas.

Keywords: NetApp, Knoxville , Cloud Support Escalation Engineer, Engineering , Premium, Tennessee

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