Provides leadership to all area photography and operations to
ensure successful execution of all functions including:
implementation of photography programs, photographic quality,
photography schedules, equipment management, productivity,
scheduling, operations procedures, host facing, customer service,
account retention, and territory budget.
Staff planning, seasonal workforce planning, hiring, onboarding,
employee retention, training and development, supervising and
coaching staff, performance reviews, regulatory compliance,
executing and monitoring established goal objectives, payroll
reporting, policy interpretation and implementation, employee
relations, and day-to-day performance management.
Works closely with the Regional Director of Operations and the
Regional Photographic Operations Manager to ensure the area is
aligned in all company processes and procedures with effective use
of resources, identifying opportunities to strengthen area
performance, and executing improvement initiatives.
Manages the area budget (both fixed and variable) in collaboration
with Field Finance and the Area Sales Manager; regularly monitors
performance and takes prompt, corrective action as appropriate.
Responsible for the best utilization of company resources and
maximization of productivity for high-quality, positive Picture Day
experiences - including the utilization of the Picture Day Report
Cards as a data point for performance feedback, development, and
Provides direction and guidance to Operations Manager/Supervisor
from booking process through APO/job setup, data management, and
production tasks as well as customer service in congruence with
standard operating procedures and best practices.
Provides direction to Photography Manager/supervisor for the
management of photographic quality and photographer feedback
programs; employing techniques that build the teamwork required to
support business needs in congruence with standard operating
procedures and best practices.
Ensures execution of the following: photography and operations
training and initiatives, territory and company updates, both
employee and account retention initiatives, and employee
recognition. Ensures participation in all eligible company
Accountable to metrics related to operations and photography.
Collaborates with the Sales team and Service Center/Photo Ops team
to ensure positive and productive working relationships
Demonstrates care and concern for workplace safety and health by
promoting and modeling all safety rules and guidelines.
Ensures compliance with all Company policies within the Region.
Other duties as assigned.
May require traveling to various territory or satellite offices (up
7+ years of experience working in an operations management
Multi location Management experience is a must
Experience with managing a remote workforce is a must
Proven experience in working and managing a seasonal business and
hiring seasonal talent.
Experience in managing the operations of a multi- million dollar
Excellent leadership, communication, and interpersonal skills.
Experience setting and executing strategic plans.
Proven ability to hire the best talent and coach direct reports to
do the same.
Can effectively set priorities for self and others in a fast-paced
Excellent customer service skills and ability to influence positive
Proven track record of managing and effectively leading through
Excellent organizational and problem solving skills.
Proven computer skills including using Google platform and
Microsoft office - Excel, Word, PowerPoint.
Strong Financial acumen and ability to manage to budget plan.
Ability to multi-task and meet deadlines.
Ability to travel