Sr. Operations Manager
Company: Sitel
Location: Knoxville
Posted on: February 16, 2020
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Job Description:
As caring for customers becomes the differentiator that drives
consumer engagement and spend, Sitel is advancing its position as a
world leader in outsourced customer experience innovation.
With over 30 years of industry-leading experience, Sitel's 75,100
passionate and talented associates support more than 400 clients in
48 languages from 146 facilities strategically located in 22
countries. Combining comprehensive customer care capabilities,
leading omnichannel solutions and unparalleled expertise across
industries, Sitel collaborates with some of the best known global
brands to help consistently deliver outstanding customer
experiences.
Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to
learn more.
Summary of Primary Job Responsibilities
Manage first line supervisors that are responsible for managing the
day-to-day operations of a team of representatives handling
customer inquiries and issues.
Insure client and corporate service, quality, and contribution
goals, financial, metric and associate satisfaction goals within
the site are met.
Provide leadership and management to associates; provide training
and development of supervisory team. Coach and mentor team
supervisors.
Regularly conduct supervisor team meetings. Supervise multiple
teams for one or more clients.
Education
Four-year college degree in business management/administration or
equivalent combination of education and directly related
experience.
Experience Target
Four or more year's directly related experience including two or
more years supervisory experience.
Knowledge/Skills/Abilities
Strong leadership skills with ability to manage large groups of
people. Strong verbal/written communication and facilitation
skills. Strong interpersonal skills and experience demonstrating
successful customer relationship management ability.
Pay Rate
Sitel offers a comprehensive benefits package. Compensation is
commensurate with skills and experience.
Keywords: Sitel, Knoxville , Sr. Operations Manager, Executive , Knoxville, Tennessee
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