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Sr. Operations Manager

Company: Sitel
Location: Knoxville
Posted on: March 27, 2020

Job Description:

About Us

As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a world leader in outsourced customer experience innovation.

With over 30 years of industry-leading experience, Sitel's 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.

Sitel is a subsidiary of Groupe Acticall. Visit www.sitel.com to learn more.

Summary of Primary Job Responsibilities

Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.

Insure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met.

Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team supervisors.

Regularly conduct supervisor team meetings. Supervise multiple teams for one or more clients.

Education

Four-year college degree in business management/administration or equivalent combination of education and directly related experience.

Experience Target

Four or more year's directly related experience including two or more years supervisory experience.

Knowledge/Skills/Abilities

Strong leadership skills with ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management ability.

Pay Rate

Sitel offers a comprehensive benefits package. Compensation is commensurate with skills and experience.

Keywords: Sitel, Knoxville , Sr. Operations Manager, Executive , Knoxville, Tennessee

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