Customer Success Manager
Company: N3
Location: Knoxville
Posted on: January 9, 2021
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Job Description:
Customer Success ManagerLife is different at N3. We are driven
by our passions and propelled by our quest to innovate, thrive and
learn. We are the tastemakers of technology, transforming the way
the world works and shaping the future of business. We work hard.
We play hard. We make moves. Here, success is no accident. It's
ours to grow.Customer Success ManagerThe Cloud Platform Technology
Customer Success Manager ("CSM") helps existing customers
successfully onboard, adopt, and expand their usage of public,
private, and hybrid cloud platforms. Customer engagements are
managed in an inside sales model, with a combination of outbound
and account management tactics. In addition to building strong
transactional and strategic customer relationships, a successful
CSM manages relationships with technology providers, direct and
channel sales partners, and solutions/sales engineers.N3 empowers
our CSM roles to be trusted advisors to customers, working
cross-functionally across customer departments (i.e. Marketing,
Finance, IT, Back Office, etc.). The best CSMs maximize platform
adoption for clients by implementing use cases in multiple
departments, broadening the user base while deepening the
application stack.N3 provides product, process, systems, and sales
training to develop the skills of our CSMs for current and future
roles. This includes product and platform specific training
including, but not limited to, hands-on training, vendor
certifications, partner certifications, and sales tool
training.Recommended Experiences and Knowledge
Keywords: N3, Knoxville , Customer Success Manager, Executive , Knoxville, Tennessee
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