KnoxvilleRecruiter Since 2001
the smart solution for Knoxville jobs

Unit Manager, Monitoring - 3rd Shift

Company: ADT
Location: Knoxville
Posted on: January 12, 2021

Job Description:

Company Overview:At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.Position Summary: To manage special projects and manage the daily operations of the CMC including management of all aspects of incoming/outgoing calls, alarm signal processing, customer transactions, escalations, and alarm handling, employee relations or other situations.* Effectively lead multiple teams focused on providing exemplary service by monitoring customer accounts, expediting appropriate notifications to dispatch emergency services (e.g. fire, police, etc.), and ensuring clear ongoing communication about the state of the business, mission, and day-to-day direction.* Successful execution measured by: Engagement survey results at 80% or better (both company [every two years] and department sponsored surveys [typically every six months])* Regular completion of skip level meetings (minimally 4 times per year) and focus groups with front line employees resulting in specific action plans that improve engagement, retention rates, and/or overall productivity.* Employee retention rate maintained or improved based on agreed upon targets set for fiscal year.* Assist team members with self-development.* Maintain high visibility and accessibility within the contact center.* Drive Operational effectiveness and efficiency by consistently meeting or exceeding the: Established quality targets; Service levels; Call answer rate; Alarm signal response time; Reliability target(s); Targeted customer satisfaction levels in post alarm and post in-bound customer surveys; Compliance requirements for licensing;Establish and maintain relationship with key business partners with telephonic and face to face communications.* Delivering financial returns through effective management and execution of the budget as demonstrated by: Headcount management to plan; Overtime management; Usage of goodwill credit dollars; Effective reduction of overall disconnect rate (target communicated annually); Maintaining or reducing cost per subscriber as targeted for fiscal year.* Projects and adhoc assignments as assigned based on business need.

Keywords: ADT, Knoxville , Unit Manager, Monitoring - 3rd Shift, Executive , Knoxville, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Travel RN-Case Manager (Nursing Administrator #)
Description: Case Manager opening in Highlands, North Carolina. Specialty: RN-Case Manager TravelLocations: Highlands, North Carolina Shift: 7A to 7PDuration: 13 weeksStart Date: ASAPJob Description ul li Coordinate (more...)
Company: All Medical Personnel
Location: Highlands
Posted on: 01/19/2021

Pest Control Technician / Route Manager / Sales Representative
Description: Terminix Service, Inc. of Asheville, NC is looking to hire a full-time Pest Control Technician to manage an established pest control route by selling services to both new and current customers, scheduling (more...)
Company: Terminix Service Inc.
Location: Hendersonville
Posted on: 01/19/2021

EXECUTIVE DIRECTOR
Description: Appalachian Community Action and Development Agency br EXECUTIVE DIRECTOR br The Appalachian Community Action and Development Agency AppCAA , a 501c3 nonprofit, is seeking an Executive Director. (more...)
Company: APPALACHIAN COMMUNITY ACTION & REDEVELOPMENT AGENC
Location: Gate City
Posted on: 01/19/2021


Pest Control Technician / Route Manager / Sales Representative
Description: Terminix Service, Inc. of Spartanburg SC is looking to hire a full-time Pest Control Technician / Route Manager / Sales Representative to manage an established pest control route by selling services to (more...)
Company: Terminix Service Inc.
Location: Lyman
Posted on: 01/19/2021

Physician / Hospitalist / Tennessee / Permanent / Hospitalist Director
Description: Have experience as a Hospitalist Director Then this is the job for you A large group in Tennessee is in need of a Hospitalist
Company: Hayman Daugherty Associates, Inc
Location: Blountville
Posted on: 01/19/2021

Funeral Director
Description: Family owned and operated funeral home in Sylva, NC is seeking an experienced NC-licensed funeral director/embalmer to become a valuable
Company: Appalachian Funeral Services
Location: Waynesville
Posted on: 01/19/2021

Chief Financial Officer
Description: Exceptional opportunity to join this organization that is looking
Company: ExecuNet
Location: Asheville
Posted on: 01/19/2021

ACCOUNTING MANAGER
Description: Ref ID: 03230-0011669309Classification: Accounting Manager/SupervisorCompensation: 70000.00 to 90000.00 yearlyGreat chance to join this dynamic organization that is looking for top talent who can help (more...)
Company: Robert Half
Location: Asheville
Posted on: 01/19/2021

Retail Management - Huntington, WV and Surrounding Area
Description: Store Manager--- directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture (more...)
Company: Gamestop, Inc.
Location: Wise
Posted on: 01/19/2021

Site Medical Director in TN (Physician #)
Description: Centurion is proud to be the provider of h ealthcare services to the Tennessee Department of Corrections. We are currently seeking
Company: Centurion
Location: Mountain City
Posted on: 01/19/2021

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Knoxville RSS job feeds