Housekeeping Asst Director

Company: Westgate Resorts
Location: Gatlinburg
Posted on: May 6, 2021

Job Description:

Job DescriptionWe are looking for a passionate, task-focused leader who has what it takes to be successful! Do you have what it takes? Apply now!As an Assistant Director of Housekeeping for Westgate Smoky Mountain Resort, you will be responsible for leading and supporting housekeeping department.About Westgate Smoky Mountain Resort & Spa:Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.To perform this job successfully, an individual must be able to perform each essential duty below satisfactorily. Additionally, the person must possess and adhere to the following core values:* Integrity* Passion* Work EthicResponsibilities* Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.* Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.* Use all available on the job training tools to train new room attendants and provide follow-up training as necessary.* Ensure policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.* Participates in interviewing and hiring of team members with the appropriate skills.* Maintain the highest levels of quality by utilizing innovative strategies resulting in the highest levels of cleanliness resort wide.* Ensuring the resort's service standards are met every day resulting in exceptional Guest Satisfaction.* Leading, coaching, teaching, developing, and mentoring our talented Housekeeping Team.* Maximizing the resort's profitability by utilizing financial tools and strategies to improve department profitability, control departmental expenses, and increase productivity.COMPETENCIESManagement and Leadership* Demeanor - Exhibits behavior that conveys confidence and respect from others.* Make a good first impression and represent the organization in alignment with its core values.* Communication - Design approach to different information and ideas to others in a convincing and engaging manner. Interpret verbal and non-verbal behavior and demonstrates active listening to ensure comprehension.* Problem Solving - Coaches leaders and team members on complex issues into manageable parts.* Finds alternatives and evaluates their implications before making a decision in addition to involving and gaining agreement from key stakeholders when making key decisions.* Adaptability - Views how change impacts the team and other. Demonstrates flexibility in adjusting priorities and communicates reason for change and its impact.ImplementationTeam Building-Participate and lead as a member of a team to gear them toward the completion of established goals while cultivating collaboration amongst the team.Results Driven - Set high expectation of performance and takes responsibility for work objectives, initiates and focuses efforts towards accomplishment of established goals.Planning - Proper gathering of information and assessment of needs for specific initiatives, projects and tasks. Staffing for these items appropriately.

Keywords: Westgate Resorts, Knoxville , Housekeeping Asst Director, Executive , Gatlinburg, Tennessee