Major Incident Management
Company: Change Healthcare
Location: New Market
Posted on: November 22, 2021
Major Incident Manager
What will I be responsible for in this job? (brief summary of the
Major Incident Manager is a critical role to drive quick
remediation of large impacting incidents. - This role is
responsible for facilitating the incident resolution bridge and
providing written and verbal updates to stakeholders. - Identifying
and documenting critical action items is crucial to the success of
What are the requirements?
- Years of experience:
Minimum 3-5 years of experience in ITIL Incident Management.
5+ years in IT Operations environment
Bachelor 's Degree
ITIL Foundations certified (v3 or v4)
- Physical requirements: NA
What critical skills are needed for you to consider someone for
Communication skills: excellent written and verbal skills in
providing updates to various levels of the organization. Ability to
understand and translate technical information and issues into
communications which can be easily understood.
Problem solving and analytical skills: With limited information,
identify support teams and path forward. Ask probing questions to
identify where the problem lies and who is needed to resolve.
Decision making skills: ability to assess a situation and make a
sound, strong judgement based on facts.
IT Knowledge: basic understanding of industry standard technologies
(Network, Windows, Open Systems, Mainframe, etc).
Collaboration: Strong interpersonal and teamwork skills. Work
across many teams for one common goal.
Leadership skills: ability to own the bridge call and drive peers
to resolution. Command and control.
Organizational skills: Track many parallel tasks and paths to
remediation (multi-tasking). Document all action items and follow
up on each task.
Ability to work on-call rotation: support a 365x24x7
What other skills/experience would be helpful to have?
Any ServiceNow and/or ITIL certifications are a plus
How much should I expect to travel?
Employees in roles that require travel will need to be able to
qualify for a company credit card or be able to use their own
personal credit card for travel expenses and submit for
Join our team today where we are creating a better coordinated,
increasingly collaborative, and more efficient healthcare
As a federal contractor, Change Healthcare is adhering to the
Executive Order which mandates vaccination. - As such, we are
requiring all U.S. new hires and employees to show proof of being
fully vaccinated for COVID-19 or receive an approved accommodation
by their date of hire, as a condition of employment.
As we continue to navigate the ever-changing COVID-19 pandemic, we
remain committed to doing our part to ensure the health, safety,
and well-being of our team members and our communities. Proof of
vaccination or accommodations requests will be collected once an
offer is accepted with Change Healthcare. -All accommodation
requests will be carefully considered but are not guaranteed to be
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, age, sex, sexual orientation, gender
identity, genetic information, - national origin, disability, or
veteran status. To read more about employment discrimination
protections under federal law, read EEO is the Law at
https://www.eeoc.gov/employers/eeo-law-poster and the supplemental
If you need a reasonable accommodation to assist with your
application for employment, please contact us by sending an email
to firstname.lastname@example.org -with "Applicant
requesting reasonable accommodation" as the subject. Resumes or CVs
submitted to this email box will not be accepted.
-to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change
Healthcare for consideration of any employment opportunity, you
acknowledge that you have read and understood - Change Healthcare
's Privacy Notice to California Job Applicants Regarding the
Collection of Personal Information .
Change Healthcare maintains a drug free workplace and conducts
pre-employment drug-testing, where applicable, in accordance with
federal, state and local laws.
Keywords: Change Healthcare, Knoxville , Major Incident Management, Executive , New Market, Tennessee
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