VP of Infrastructure Operations
Company: Altar'd State
Location: Knoxville
Posted on: June 26, 2022
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Job Description:
Who Are We?Altar'd State is a rapidly growing women's fashion
brand with 122 locations in 38 states. It feels like a sanctuary- a
place of beauty from the inside out. From welcoming experiences and
warm associates who make you feel special, to thoughtfully curated
products in-store and online, our brand is built upon the founding
principles of giving back and making a difference in the world.Our
Mission"Stand Out. For Good". At Altar'd State, those four words
are more than just than just our motto, they are why we exist. From
Mission Mondays, where 10% of our net proceeds go directly to local
charitable organizations, to our long-standing partnership with
Coprodeli USA, in which we are in the process of building 22
schools for impoverished communities in Peru, we are committed to
giving back in meaningful ways to those in need.Position
OverviewThe Vice President of IT Operations is responsible for
driving all aspects of Altar'd State's Information Technology
operation from infrastructure support to engineering and help desk.
The VP ensures that key IT services and capabilities are available
and continuously secure and well organized. The VP will be part of
the Altar'd State IT leadership team reporting to the CIO. The VP
ensures IT operational procedures to further facilitate strategic
business objectives. This will be done by establishing a
world-class culture and a highly skilled team that is empowered and
accountable. The VP is instrumental piece to shape operational
organization, provide direction, and lead the development of the
team as well as contribute to IT strategies in technology to
support and advance the strategic goals at Altar'd State.Specific
Responsibilities+ Develops and establishes annual budgets, plans,
operating policies, IT organizational best practices and approaches
IT operation. + Ensures IT resources are allocating their time and
resources efficiently to meet technology demands and other
strategic initiatives. + Responsible for all elements of IT
technology and infrastructure that delivers a consistent, reliable
and optimized business and operational experience for all.+
Essential to achieving strategic initiatives, the VP leads by
example, demonstrating the key leadership skills including
accountability, collaboration, prioritization skills and delivers
results.+ Directs testing and develops procedures for disaster
recovery and network and system upgrades and changes.+ Set
direction and develop a continuous improvement strategy for IT
Operations and Infrastructure.Operations+ The VP of IT Operations
must ensure scalable, timely and consistent IT services and support
for Altar'd State's business activities.+ Responsible for the
planning and development of all information systems related to
service operations.+ This role focuses on planning, assessment of
new technologies, deployment to ensure optimal interoperability,
value creation.+ Working with the head of Security to ensure the
integrity of information technologies; with a special focus on any
system or technology that utilizes and stores Personal Identity
Information (PII). + Oversee the prompt and effective resolution of
production/service issues and ensure that root causes are correctly
identified and addressed.+ Lead vendor contracting negotiations+
Collaborate with Business colleagues on evaluation and pursuit of
partnership/ business opportunities.+ Maintain knowledge and trends
in the industry.+ Perform other duties as assigned.Leadership and
Communications:+ Can contribute to creating a strategic vision for
IT operations, that supports business objectives and can execute on
that vision.+ Able to work collaboratively with diverse leaders,
communicate an IT vision and strategy across all levels of the
organization, and build consensus around key initiatives and
projects.+ Negotiating skills with internal customers and external
service providers.+ Possesses exceptional interpersonal and
communication skills, both oral and written; able to articulate
ideas to both technical and non-technical audiences.+ Demonstrated
ability to recruit, hire and motivate a high performing IT team
that values transparency and accountability.+ Comfortable with
ambiguity; can handle the unexpected with flexibility.+ A team
player who favors collaborative approaches when working with
internal and external partners.+ Proven ability to build trust with
others through a commitment to the highest ethical and professional
standards.+ Comfortable with ambiguity; can handle the unexpected
with flexibility.Transformation+ Possesses solid knowledge in
emerging technologies, and the ability to apply these in the
service of the company's key business goals.+ Customer-service
oriented.+ Builder of strong technology vendor partnerships, and
able to manage multiple vendor relationships to ensure the best
performance and financial return.+ Experience leading complex,
major change initiatives; demonstrated skills in change
management.IT Operations+ Knowledge of a range of vendor technology
solutions; able to select and integrate the most appropriate
technologies to support the business.+ Demonstrated ability to
design and implement comprehensive approaches to cyber security and
risk management.+ Experience designing and managing an effective IT
governance framework across the spectrum of IT service delivery.+
Outstanding organizational skills, and the ability to manage
multiple priorities in a fast-paced environment.+ A strong
background in operational and IT budget development+ Display
consistent executive presence, professionalism and good
judgment.Experience+ The Vice President of Operations should
possess 10 years of experience and 3-5 years in similar role.+ The
leadership role includes departmental or business unit management
experience, including managing associates, budget, schedule and
performance required.+ Ten (10) or more years of proven management
experience in directing, delegating, and organizing work and
achieving timely and effective results through others, both
internal and external to the organization.+ Has experience in
either implementing or running ITIL.+ Has experience with SOX and
PCI compliance.Education+ Bachelor's degree required; technology
disciplines preferred.+ Master's degree in technology or similar
experience.Requisition ID: 2022-4642 External Company Name: Altar'd
State External Company URL:
https://www.altardstate.com/careers-page.html Street: 150 W Church
Ave Position Reports To: Home Office Leader
Keywords: Altar'd State, Knoxville , VP of Infrastructure Operations, Executive , Knoxville, Tennessee
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