VP of Infrastructure Operations

Company: Altar'd State
Location: Knoxville
Posted on: June 26, 2022

Job Description:

Who Are We?Altar'd State is a rapidly growing women's fashion brand with 122 locations in 38 states. It feels like a sanctuary- a place of beauty from the inside out. From welcoming experiences and warm associates who make you feel special, to thoughtfully curated products in-store and online, our brand is built upon the founding principles of giving back and making a difference in the world.Our Mission"Stand Out. For Good". At Altar'd State, those four words are more than just than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.Position OverviewThe Vice President of IT Operations is responsible for driving all aspects of Altar'd State's Information Technology operation from infrastructure support to engineering and help desk. The VP ensures that key IT services and capabilities are available and continuously secure and well organized. The VP will be part of the Altar'd State IT leadership team reporting to the CIO. The VP ensures IT operational procedures to further facilitate strategic business objectives. This will be done by establishing a world-class culture and a highly skilled team that is empowered and accountable. The VP is instrumental piece to shape operational organization, provide direction, and lead the development of the team as well as contribute to IT strategies in technology to support and advance the strategic goals at Altar'd State.Specific Responsibilities+ Develops and establishes annual budgets, plans, operating policies, IT organizational best practices and approaches IT operation. + Ensures IT resources are allocating their time and resources efficiently to meet technology demands and other strategic initiatives. + Responsible for all elements of IT technology and infrastructure that delivers a consistent, reliable and optimized business and operational experience for all.+ Essential to achieving strategic initiatives, the VP leads by example, demonstrating the key leadership skills including accountability, collaboration, prioritization skills and delivers results.+ Directs testing and develops procedures for disaster recovery and network and system upgrades and changes.+ Set direction and develop a continuous improvement strategy for IT Operations and Infrastructure.Operations+ The VP of IT Operations must ensure scalable, timely and consistent IT services and support for Altar'd State's business activities.+ Responsible for the planning and development of all information systems related to service operations.+ This role focuses on planning, assessment of new technologies, deployment to ensure optimal interoperability, value creation.+ Working with the head of Security to ensure the integrity of information technologies; with a special focus on any system or technology that utilizes and stores Personal Identity Information (PII). + Oversee the prompt and effective resolution of production/service issues and ensure that root causes are correctly identified and addressed.+ Lead vendor contracting negotiations+ Collaborate with Business colleagues on evaluation and pursuit of partnership/ business opportunities.+ Maintain knowledge and trends in the industry.+ Perform other duties as assigned.Leadership and Communications:+ Can contribute to creating a strategic vision for IT operations, that supports business objectives and can execute on that vision.+ Able to work collaboratively with diverse leaders, communicate an IT vision and strategy across all levels of the organization, and build consensus around key initiatives and projects.+ Negotiating skills with internal customers and external service providers.+ Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.+ Demonstrated ability to recruit, hire and motivate a high performing IT team that values transparency and accountability.+ Comfortable with ambiguity; can handle the unexpected with flexibility.+ A team player who favors collaborative approaches when working with internal and external partners.+ Proven ability to build trust with others through a commitment to the highest ethical and professional standards.+ Comfortable with ambiguity; can handle the unexpected with flexibility.Transformation+ Possesses solid knowledge in emerging technologies, and the ability to apply these in the service of the company's key business goals.+ Customer-service oriented.+ Builder of strong technology vendor partnerships, and able to manage multiple vendor relationships to ensure the best performance and financial return.+ Experience leading complex, major change initiatives; demonstrated skills in change management.IT Operations+ Knowledge of a range of vendor technology solutions; able to select and integrate the most appropriate technologies to support the business.+ Demonstrated ability to design and implement comprehensive approaches to cyber security and risk management.+ Experience designing and managing an effective IT governance framework across the spectrum of IT service delivery.+ Outstanding organizational skills, and the ability to manage multiple priorities in a fast-paced environment.+ A strong background in operational and IT budget development+ Display consistent executive presence, professionalism and good judgment.Experience+ The Vice President of Operations should possess 10 years of experience and 3-5 years in similar role.+ The leadership role includes departmental or business unit management experience, including managing associates, budget, schedule and performance required.+ Ten (10) or more years of proven management experience in directing, delegating, and organizing work and achieving timely and effective results through others, both internal and external to the organization.+ Has experience in either implementing or running ITIL.+ Has experience with SOX and PCI compliance.Education+ Bachelor's degree required; technology disciplines preferred.+ Master's degree in technology or similar experience.Requisition ID: 2022-4642 External Company Name: Altar'd State External Company URL: https://www.altardstate.com/careers-page.html Street: 150 W Church Ave Position Reports To: Home Office Leader

Keywords: Altar'd State, Knoxville , VP of Infrastructure Operations, Executive , Knoxville, Tennessee