District Manager, Retail Stores
Company: SPECTRUM
Location: Knoxville
Posted on: August 6, 2022
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Job Description:
JOB SUMMARY
The Spectrum District Manager for Stores provides management for
the Charter Stores within scope of responsibility. Meets and
exceeds budgeted sales and revenue goals by implementing sales
plans to support companywide goals. Ensures assigned Stores
contribute to the acquisition and retention of customers, resulting
in customer and revenue growth
MAJOR DUTIES AND RESPONSIBILITIES
Assist Regional Sr. Director in developing and managing sales plans
to meet or exceed customer growth and revenue projections by
overseeing the implementation of strategies for selling Charter
products and services
Communicate overall plan, strategy and matrix requirements to
Stores management; monitor and evaluate results
Create an environment of continuous learning and development where
employees are able to enhance their skills and maximize their
potential through coaching, training and objective performance
management
Assist in managing store appearance and equipment inventory of all
Stores within scope of responsibility, providing a consistently
professional and welcoming atmosphere for customers
Support Store Management in the recruitment and training of Store
personal as necessary
Ensure compliance with Cash Management Policy and work order
controls, including assisting Store Management with audits
Manage completion and balancing of monthly reports and complete
other reporting as required
Provide daily coaching and leadership to Store teams, including
training, performance recognition and improvement plans
Make corrective action recommendations as needed
Mentor Store Management in leading their teams
Effectively manage crisis situations and escalate to Store
Leadership as necessary
Assist with budgeting process as needed, manage departmental
expenditures within budgeting guidelines
Support Store Management with maintenance of accurate files and
records; overseeing building and office equipment maintenance as
required
Provide guidance, monitor and manage the compliance of all Company
policies
Assist Store Management in scheduling employee work hours and
maintaining appropriate levels of staffing for all Stores within
scope of responsibility as needed
Possess mastery of Territory Manager functions and assists
Management teams within scope of responsibility as necessary
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Education
Bachelor s Degree or equivalent work experience
Related Work Experience
6+ year of Sales experience
6+ year of Customer Service experience
6+ year of Supervisor experience
4+ year of Sales Management experience
3+ year of Cable/Telecommunications Industry experience
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Advanced knowledge of telecommunications products and services
Advanced knowledge of all functions and related tasks in the area
of customer relations
WORKING CONDITIONS
Retail environment
Exposure to moderate noise levels
Travel as required
SRL611 314583-2 314583BR
Keywords: SPECTRUM, Knoxville , District Manager, Retail Stores, Executive , Knoxville, Tennessee
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