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District Manager, Retail Stores

Location: Maryville
Posted on: August 6, 2022

Job Description:

The Spectrum District Manager for Stores provides management for the Charter Stores within scope of responsibility. Meets and exceeds budgeted sales and revenue goals by implementing sales plans to support companywide goals. Ensures assigned Stores contribute to the acquisition and retention of customers, resulting in customer and revenue growth

Assist Regional Sr. Director in developing and managing sales plans to meet or exceed customer growth and revenue projections by overseeing the implementation of strategies for selling Charter products and services

Communicate overall plan, strategy and matrix requirements to Stores management; monitor and evaluate results

Create an environment of continuous learning and development where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management

Assist in managing store appearance and equipment inventory of all Stores within scope of responsibility, providing a consistently professional and welcoming atmosphere for customers

Support Store Management in the recruitment and training of Store personal as necessary

Ensure compliance with Cash Management Policy and work order controls, including assisting Store Management with audits

Manage completion and balancing of monthly reports and complete other reporting as required

Provide daily coaching and leadership to Store teams, including training, performance recognition and improvement plans

Make corrective action recommendations as needed

Mentor Store Management in leading their teams

Effectively manage crisis situations and escalate to Store Leadership as necessary

Assist with budgeting process as needed, manage departmental expenditures within budgeting guidelines

Support Store Management with maintenance of accurate files and records; overseeing building and office equipment maintenance as required

Provide guidance, monitor and manage the compliance of all Company policies

Assist Store Management in scheduling employee work hours and maintaining appropriate levels of staffing for all Stores within scope of responsibility as needed

Possess mastery of Territory Manager functions and assists Management teams within scope of responsibility as necessary

Skills/Abilities and Knowledge

  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner
  • Possess a self-motivated, competitive spirit and desire to manage and motivate others
  • Carry a positive and professional demeanor
  • Detailed orientated and a good problem solver
  • Ability to effectively recruit and manage sales teams
  • Travel to multiple locations
  • Knowledge and ability to use computer and software applications
  • Knowledge of employment laws and procedures
  • Knowledge of general accounting and billing procedures
  • Valid driver s license and ability to meet Company s motor vehicle requirements
    Bachelor s Degree or equivalent work experience

    Related Work Experience
    6+ year of Sales experience
    6+ year of Customer Service experience
    6+ year of Supervisor experience
    4+ year of Sales Management experience
    3+ year of Cable/Telecommunications Industry experience

    Skills/Abilities and Knowledge
    Advanced knowledge of telecommunications products and services
    Advanced knowledge of all functions and related tasks in the area of customer relations

    Retail environment
    Exposure to moderate noise levels
    Travel as required
    SRL611 314583-3 314583BR

Keywords: SPECTRUM, Knoxville , District Manager, Retail Stores, Executive , Maryville, Tennessee

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