Community Management Intern
Posted on: November 25, 2022
Learn to provide an extraordinary customer experience in retail
Completes product returns, order voids, customer refunds, cash
drops to the safe, and provides change as requested to cash
Models and delivers a distinctive and delightful customer
Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer issues and
answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team
members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
Learn from store, pharmacy, district manager, competitors and
Engage in a kick-off and day of service activity
Responsible and accountable for registering all related sales on
assigned cash register, including records of scanning errors, price
verifications, items not on file, price modifications, and
Assists manager or assistant store manager in reviewing order
exceptions on order release day and assists in reverse logistics
(e.g., 1506, returns, empty package).
Learns to analyze inventory trends and supervises inventory
management, including ordering items, keeping stock, and
liquidating stock and leveraging company resources to avoid outs
Assists manager or assistant store manager in evaluating and
developing displays, including promotional, seasonal, super
structures, and sale merchandise. Completes resets and
Engage in weekly meetings with store manager or pharmacy
Responsible for basic department pricing and making daily price
changes; ensures proper signage is displayed at the store to
support accurate pricing of products. Ensures any additional
pricing tasks related to local regulations and/or regulatory
compliance programs are completed accurately and within the
required time frame.
Assists with exterior and interior maintenance by ensuring clean,
neat, orderly store condition and appearance, including requesting
store or system repairs as required in manager absence, or as
requested by manager.
Assists with separation of food items (e.g., raw foods from
pre-cooked) and product placement as specified by
policies/procedures (e.g., raw and frozen meats on bottom shelves).
For consumable items, assists in stock rotation, using the first
in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Receives exposure to the analysis of financial & performance data
for the store, pharmacy and clinic and to the analysis of asset
protection data and action plans to reduce loss.
Ensures compliance with state and local laws regarding regulated
products (e.g., alcoholic beverages and tobacco products).
Work as a group to complete the Intern Team Challenge and present
to area, district and store leaders
Complies with all company policies and procedures; maintains
respectful relationships with coworkers.
Complete evaluation of internship program upon completion.
Completes special assignments and other tasks as assigned.
TRAINING & PERSONAL DEVELOPMENT
Attends training and completes E-learnings and special assignments
requested by Manager.
Shadow district leader for the specified time
Reports customer complaints to management.
Assists Store Manager in planning and attending community
Should be a Student beginning or completing Senior year towards a
Must be fluent in reading, writing, and speaking English. (Except
in Puerto Rico)
Willingness to work flexible schedule, including evening and
Prefer the knowledge of store inventory control.
The following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
An Equal Opportunity Employer, including disability/veterans.
The following information is applicable to Colorado only, in
accordance with the Colorado Pay Equity Act. Please review the
available benefits and salary available for this position by
clicking here: jobs.walgreens.com/benefits. Walgreens will provide
applicants in other states with information related to the
position, to the extent required by state or local law, by calling
Keywords: Walgreens, Knoxville , Community Management Intern, Executive , Knoxville, Tennessee
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