Customer Relations Management Analyst 1
Company: The Timken Company
Location: Mascot
Posted on: January 26, 2023
Job Description:
Your Career Begins at Timken
If you're ready for a challenging career that provides you with the
ability to advance personally and professionally, look to Timken.
Our associates make the world more productive by improving the
efficiency and reliability of the machinery that keeps industry in
motion. Job Title: Customer Relations Management Analyst Overall
Purpose: The Customer Relations Management Analyst (CRM) is
primarily responsible for providing proactive account management to
support growth and provide a best-in-class customer experience. The
position will offer a high level of support to Timken Rail Services
- North America (TRS-NA) customers and ensuring maximum value is
delivered. The CSR manages the timely execution of internal
business systems and procedures by working closely with other
functional areas within TRS-NA to ensure the needs of the customer
are either met or exceeded. The CSR is the primary point of contact
to the customer in terms of delivery information, quotations &
contract validation. The role will also provide direct support to
the sales management team by providing data related to long term
agreements, contractual commitments, and negotiations of terms &
conditions. Essential Functions:
Comprehensive account responsibility
includes price and delivery quotations, order entry and schedule
changes, forecasting, expediting, order book management and
maintaining customer master information. Collaborate with sales,
supply chain, manufacturing and other internal partners to
effectively manage their accounts and address any issues that
impact our delivery performance. Communicates effectively with all
internal partners including operations management, materials
management, quality, distribution centers, supply chain, marketing,
engineering, etc. Possesses a complete understanding of Timken
Rail's business objectives and can meet KPIs related to response
time, customer satisfaction scores, and relationship building.
Basic product knowledge developed by attending required training
and understanding plant operations. Understands commercial terms
and able to effectively communicate to sales team and customers.
Meet customer expectations through delivery performance,
responsiveness, communication, proactive order management and order
book maintenance. Understands business decisions and guidelines and
applies appropriately to customer situations. Review orders in for
correct pricing & process promptly and accurately, including
assignment of reconditioning work load to appropriate plants with
proper specs. Complete order entry in SAP. Understand customer
needs, order patterns, pricing, segmentation service levels and
demonstrate ability to communicate and execute within Timken
capabilities. May be required to perform other related duties as
required and/or assigned. Qualifications:
- Associate degree; or equivalent experience
- 3+ years of customer service experience including order
entry
- Demonstrate problem solving skills
- Ability to work effectively in a team environment across a
multiple plant environment
- Solid customer relations skills- both account management and
relational skills
- Demonstrate judgment, tact and diplomacy in dealing with
internal and external customers
- Effective and efficient communicating with internal and
external customers
- SAP experience preferred Physical Requirements:
Verbal & written
communicationProlonged periods of sitting at a desk and working on
a computer.Manual dexterity to operate office equipment
Environmental Conditions: May be exposed to environmental noise,
seasonal heat.Protective Clothing and Personal Devices: Safety
glasses, safety shoes when in production and laboratory areas. All
qualified applicants shall be treated equally according to their
individual qualifications, abilities, experiences and other
employment standards. There will be no discrimination due to gender
or gender identity, race, religion, color, national origin,
ancestry, age, disability, sexual orientation, veteran/military
status or any other basis protected by applicable law.
Keywords: The Timken Company, Knoxville , Customer Relations Management Analyst 1, Executive , Mascot, Tennessee
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