DCS CASE MANAGER 4 - 09142023-50351
Company: State of Tennessee
Location: Knoxville
Posted on: September 18, 2023
Job Description:
Job Information State of Tennessee Job Information Opening
Date/Time Thur 09/14/2023 12:00AM Central Time Closing Date/Time
Wed 09/20/2023 11:59PM Central Time Salary (Monthly) $4,558.00 -
$6,842.00 Salary (Annually) $54,696.00 - $82,104.00 Job Type
Full-Time City, State Location Knoxville, TN Department Children's
Services LOCATION OF (1) POSITION TO BE FILLED: DEPARTMENT OF
CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, KNOX
COUNTY.This a Hybrid position. (Remote and In-Office). This
classification of DCS Case Manager 4 currently has an in range
salary of $5700 monthly.Qualifications Education and Experience:
Graduation from an accredited college or university with a master's
degree in social work or a related behavioral science field with a
child or family focus and experience equivalent to three years of
full-time professional child welfare case work including, but not
limited to, one or a combination of the following: social,
psychological, or correctional counseling or case management;
volunteer services coordination for a children's service program;
and/or juvenile classification coordination.
OR
Graduation from an accredited college or university with a
bachelor's degree and experience equivalent to five years of
full-time professional child welfare case work including, but not
limited to, one or a combination of the following: social,
psychological, or correctional counseling or case management;
volunteer services coordination for a children's service program;
and/or juvenile classification coordination.Necessary Special
Qualifications: Applicants for this class must:
- Complete a criminal history disclosure form in a manner
approved by the appointing authority;
- Agree to release all records involving their criminal history
to the appointing authority;
- Supply a fingerprint sample in a manner prescribed by the TBI
for a fingerprint based criminal history records check;
- Submit to a review of their status on the Department of
Health's vulnerable persons registry;
- Possess a valid motor vehicle operator's license at the time of
appointment in some positions;
- Upon appointment, successfully complete a prescribed course of
training offered by the Tennessee Department of Children's
Services. Summary Summary: Under general supervision, is
responsible for professional case management supervisory work of
average difficulty; and performs related work as
required.Distinguishing Features: This is the first full
supervisory class in the DCS Case Manager job series. An employee
in this class is responsible for the supervision of staff who are
providing case management services for children under the State's
supervision, in State custody, or at risk of State custody, and
their families. This class differs from DCS Case Manager 3 in that
an incumbent of the latter performs lead level case management
work. This class differs from DCS Team Coordinator in that an
incumbent of the latter is responsible for managing operations and
programs in a regional or field office or multiple/large
residential programs and supervises members of this
class.Responsibilities Making Decisions and Solving Problems:
- Models a holistic approach to problem solving through exploring
multiple sources and "thinking outside the box" to promote child
welfare outcomes.
- Determines if abuse or neglect has occurred, who the abuser is,
the level of risk or harm to the child, and the need for a safety
plan.
- Compares child's needs to family capabilities to appropriately
match child with family.
- Reviews and assess cases for closure or transfer based on
knowledge of policy requirements for case tasks to ensure safety,
permanency, and well-being.
- Utilizes data to make decisions and plans to address issues,
trends, and concerns to choose the best solutions.
- Makes recommendations for reunification or termination of
parental rights to ensure permanency. Judging the Qualities of
Things, Services, or People:
- Assesses the underlying needs and core family concerns in order
to address key issues that will ensure safety.
- Evaluates the quality of service providers and resources such
as counseling, placements, and case management in order to ensure
families receive high quality services. Interpreting the Meaning of
Information for Others:
- Interprets the meaning and intent of policies and procedures
for staff, community partners, and clients. Resolving Conflicts and
Negotiation with Others:
- Addresses conflicts among co-workers and leadership using
conflict resolution skills to provide a harmonious working
environment. Getting Information:
- Oversees intake interviews with individuals reporting suspected
child abuse or neglect to ensure interviews are correctly
prioritized.
- Discusses case information with subordinates to guide decision
making process regarding case needs, resource allocation and
outcomes.
- Ensures subordinates locate and identify natural, formal and
informal supports to ensure diligent searches are conducted and
documented in order to promote permanency.
- Reviews case information to assess appropriate case manager
assignment in order to match the best fit for the case and rotation
of schedule. Evaluating Information to Determine Compliance with
Standards:
- Ensures that the rights of families are recognized and
acknowledged to promote best practices.
- Reviews new and updated laws and policies, disseminate to staff
to ensure compliance.
- Tracks, creates, and communicates reports on regional data to
ensure State and Federal compliance.
- Tracks assessments to ensure data elements are meeting required
time frames.
- Ensures information being submitted to outside entities (e.g.
courts, service providers, law enforcement) are professional,
accurate and consistent with DCS policies and procedures to provide
high quality work. Coaching and Developing Others:
- Coaches subordinates on understanding the underlying needs and
core family concerns in order to address key issues that will
ensure safety.
- Completes performance documents with subordinates using tools
such as Performance Briefings, Performance Evaluations, Interims,
Job Performance Plans, in order to ensure continuous professional
development.
- Coaches, directs, and demonstrates job duties of staff for
continuous professional development.
- Demonstrates tasks in computer programs for staff (e.g.
Microsoft Excel, Microsoft Word, Microsoft Outlook, departmental
system for entering child welfare information (TFACTS), etc.).
Updating and Using Relevant Knowledge:
- Completes training and knowledge as required by the Department
to be in compliance with policy.
- Reviews departmental policies for revisions and updates to
provide accurate supervision.
- Communicates to field staff new policies, techniques,
procedures, issues and systems.
- Demonstrates training techniques and knowledge as implemented
by the Department to stay up-to-date with current child welfare
best practices. Developing and Building Teams:
- Develops corrective action plans with underperforming
subordinates, addresses specific behaviors with action steps to
meet performance goals.
- Sets goals, establishes action steps, and addresses
professional behavior of subordinates to meet desired outcomes.
Training and Teaching Other:
- Utilizes a strength based approach to identify areas for
professional growth and development of subordinates.
- Identifies areas of deficiencies, develops training. Performing
Administrative Activities:
- Maintains and update personnel files and supervisory notebooks
for employees to document to support employee evaluation. Staffing
Organizational Units:
- Interviews, selects, and hire in-coming staff in accordance
with human resources guidelines. Guiding, Directing, and Motivating
Subordinates:
- Develops and administers disciplinary actions as required to
correct undesired outcomes.
- Conducts case conferences with subordinates to provide
guidance, feedback, direction and next steps to promote safety,
permanency and well being.
- Ensures subordinates accurately complete demographic
information from the child and family (e.g. Genogram, Ecomap, Lexus
Nexus, etc.).
- Ensures subordinates enter all documentation regarding the
child and family, to include case notes, legal petitions,
adjudications, and assessments into child welfare information
departmental systems (TFACTS). Analyzing Data or Information:
- Identifies, reviews, and compiles data from multiple sources to
recognize trends in the child welfare and juvenile justice
systems.
- Reviews and monitors ongoing assessments of subordinates to
ensure quality case management.
- Analyzes data, response time, overdue reports, CFTM, placement
reports, resource home reports, EPSDT and dental, face-to-face
visits, review mega-report through use of Sharepoint and Excel to
track child welfare outcomes.
- Approves required assessments in a timely manner (e.g. Family
Functional, CANS, YLS, FAST, etc.). Establishing and Maintaining
Interpersonal Relationships:
- Engages with staff, children, and families to build a trustful
relationship.
- Responds timely to follow-up with action steps.
- Encourages clients to be self-sufficient to overcome barriers
and promote permanency.
- Communicates issues effectively to build solutions.
- Arrives prepared and on time to meetings.
- Responds timely, appropriately, and respectfully with families,
providers, and staff. Communication with Supervisor, Peers or
Subordinates:
- Represents directives from regional management to subordinates
in order to ensure a positive work environment and maintain
professional relationships.
- Identifies pertinent information about cases that require
decisions and/or actions from leadership and DCS legal staff.
- Responds to phone calls and all correspondences in a
professional, timely manner to model this behavior for
subordinates. Developing and Building Teams:
- Participates as an active member of a team; provide support and
rely on team members for knowledge and assistance as needed.
- Builds multi-disciplinary team to conduct peer reviews for
cases to ensure quality case management services.
- Assists with identifying team members for a Child and Family
Team Meeting who will work collaboratively with the Case Manager to
develop action steps and goals to be accomplished by the child and
family. Communicating with Persons Outside Organization:
- Participates in multi-disciplinary teams including Child
Protective Investigative Team, Foster Care Review Board, Care Team,
Community Advisory Board in order to gain a global perspective
about case planning decisions.
- Provides high quality customer service with clients and
community partners to promote effective outcomes.
- Follow-ups on complaints from community partners, legislative
services, and others in a timely professional manner in order to
build community teams.
- Exhibits a self- presentation of respectful, professional
conduct to gain respect from community partners. Interacting with
Computers:
- Performs advanced tasks in computer programs (e.g. Microsoft
Office and TFACTS).
- Directs and assists staff with trouble shooting in computer
programs (e.g. Microsoft Office, Excel, etc.). Assisting and Caring
for Others:
- Provides subordinates with tools such as Employee Assistance
Program, information about coping skills for secondary trauma, and
other stress management supports.
- Directs staff to appropriate services during times of medical
leave, FMLA, and bereavement.
- Directs staff to appropriate first aid-safety kits, and
procedures during times of need to ensure safety and well-being of
staff. Coordinating the Work and Activities of Others:
- Assigns cases and work assignments to DCS Case Managers through
use of departmental systems for entering child welfare information
(TFACTS) in order to meet work requirements.
- Creates on-call schedules for DCS Case Managers to allocate
personnel in a fair and consistent manner. Processing
Information:
- Audits case files and departmental systems for entering child
welfare information (TFACTS) to ensure State and Federal laws to
remain in compliance. Scheduling Work and Activities:
- Ensures subordinate schedule home visits in a timely manner per
policy requirements.
- Works flexible hours including on-call, weekends, holidays and
after hours.
- Ensures on-call, after hours schedule is developed, posted and
entered into TFACTS (when required).
- Schedules case conferences, team meetings, performance
briefings and other assignments as needed.
- Schedules appointments as necessary to provide high quality
services. Documenting/Recording Information:
- Documents case conferences, performance evaluations,
disciplinary actions and other information as needed into TFACTS or
Edison to ensure appropriate supervision.
- Enters time, mileage, travel, files leave requests, into human
resources web application to ensure accurate compensation.
- Approves time, mileage, travel, files, leave requests, into
Edison. Performing General Physical Activities:
- Administers drug screen analysis to support field staff in
making safety assessments, when necessary. Operating Vehicles,
Mechanized Devices, or Equipment:
- Maintains logs, documentation and oversees the use of child
restraint devices by staff to ensure safety.
- Supervises transportation processes to ensure safety and
compliance with policy.
- Operates office machinery.Competencies Competencies:
- Decision Quality
- Problem Solving
- Directing Others
- Organizing
- Conflict Management
- Sizing Up People
- Drive For Results
- Perseverance
- Organizational Agility
- Written Communications
- Ethics and Values
- Integrity and TrustKnowledge:
- Knowledge of computer program and office equipment, at an
intermediate level, used on a daily basis
- Knowledge of Human Resources policies and procedures that will
be used on a daily basis with supervision
- Knowledge of the Department of Children Services policies and
procedures, at an intermediate level, used on a daily basis in the
work environmentSkills:
- The skill to manage one's own time
- The skill to actively listen to others
- The skill to organize work efficiently and effectively
- The skill to use problem solving techniques, at an intermediate
level, in daily work
- The skill to understand written sentences and paragraphs, at an
intermediate level, in work related documents
- The skill to understand verbal communication, at an
intermediate level, in work related situations on a daily
basis
- The skill to listen to what other people are saying, taking
time to understand the points being made, asking questions as
appropriate, and not interrupting at inappropriate times
- The skill to make appropriate decisions, at an intermediate
level, on a daily basis Abilities:
- The ability to be culturally sensitive in the work
environment
- The ability to demonstrate warmth and empathy when working with
children and families
- The ability to demonstrate self control in daily
situations
- The ability to demonstrate critical thinking, at an
intermediate level, in the work environment
- The ability to handle daily stressful situations in the work
environment
- The ability to demonstrate flexibility in the work
environment
- The ability to be a team player in the work environment
- The ability to work with the general public in the work
environment on a daily basis
- The ability to manage multiple roles in the work environment on
a daily basis
- The ability to develop and maintain personal growth within the
team assigned to in the work environment
- The ability to coach and mentor best practices for the DCS Case
Manager 1's, 2's and 3's in the work environment on a daily
basisTools & Equipment
- Electronic devices
- Computers
- Motor vehicleTN Driver Standards State of Tennessee positions
that may involve driving responsibilities require candidates to
meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not
have record of the following violations: driving under the
influence (DUI), reckless driving, license suspension for moving
violations, more than 4 moving violations.Please include your
Driver's License Information under the Licenses and Certifications
section of your application.**Agencies may allow an exception based
on other factors.
Keywords: State of Tennessee, Knoxville , DCS CASE MANAGER 4 - 09142023-50351, Executive , Knoxville, Tennessee
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