DCS CASE MANAGER 2
Company: State of Tennessee
Posted on: November 18, 2023
Job Information State of Tennessee Job Information Opening
Date/Time Thur 11/16/2023 12:00AM Central Time Closing Date/Time
Wed 11/29/2023 11:59PM Central Time Salary (Monthly) $3,633.00 -
$5,450.00 Salary (Annually) $43,956.00 - $65,400.00 Job Type
Full-Time City, State Location Sneedville, TN
Johnson City, TN
Mountain City, TN
New Market, TN
Oak Ridge, TN
Lenoir City, TN
Knoxville, TN Department Children's Services LOCATION OF (24)
POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN SERVICES, CHILD
AND FAMILY MANAGEMENT DIVISION, ANDERSON COUNTY, BLOUNT COUNTY,
CAMPBELL COUNTY, CARTER COUNTY, CALIBORNE COUNTY, COCKE COUNTY,
GRAINGER COUNTY, GREENE COUNTY, HAMBLEN COUNTY, HANCOCK COUNTY,
HAWKINS COUNTY, JEFFERSON COUNTY, JOHNSON COUNTY, KNOX COUNTY,
LOUDON COUNTY, MONROE COUNTY, MORGAN COUNTY, POLK COUNTY, ROANE
COUNTY, SEVIER COUNTY, UNICOI COUNTY, UNION COUNTY, WASHINGTON
COUNTY Qualifications Education and Experience: Graduation from an
accredited college or university with a bachelor's degree and
experience equivalent to one year of full-time professional work
providing child welfare services including, but not limited to, one
or a combination of the following: social, psychological, or
correctional counseling or case management; volunteer services
coordination for a children's service program; and/or juvenile
classification coordination. Necessary Special Qualifications:
Applicants for this class must:
- Complete a criminal history disclosure form in a manner
approved by the appointing authority;
- Must agree to release all records involving their criminal
history to the appointing authority;
- Must supply a fingerprint sample in a manner prescribed by the
TBI for a fingerprint based criminal history records check;
- Submit to a review of their status on the Department of
Health's vulnerable person's registry;
- Possess a valid motor vehicle operator's license at the time of
appointment in some positions;
- Upon appointment, successfully complete a prescribed course of
training offered by the Tennessee Department of Children's
Services. Summary Summary: Under general supervision, is
responsible for professional case management work of routine
difficulty, and performs related work as required.
Distinguishing Features: This is the working level class in the
Children's Services Case Manager job series. An employee in this
class is responsible for providing case management services to
children under the State's supervision, in State custody, or at
risk of State custody, and their families. This class differs from
DCS Case Manager 1* in that an incumbent of the latter performs
entry level case management work. This class differs from DCS Case
Manager 3 in that an incumbent of the latter is responsible for
training and leading other case managers. Responsibilities
- Documents Accurate Information From An Interview.
- Prepares Reports For Court. Communicating with Persons Outside
- Prepares to participate and testify in court proceedings.
- Recruits adoptive/foster parents. Resolving Conflicts and
Negotiation with Others:
- Addresses inappropriate behaviors and/or actions with clients,
service providers, resource parents, etc. Getting Information:
- Conducts intake interviews with individuals reporting suspected
child abuse or neglect.
- Conducts interviews with child's family and collateral contacts
(e.g. principals, neighbors, doctors, etc.).
- Gathers demographic information on the child and family (e.g.
Genogram, Ecomap, Lexus Nexus, etc.).
- Gathers complete and accurate information (e.g. child's school
records, psychological evaluation report or medical examination
- Locates and identifies natural, formal, and informal supports.
Scheduling Work and Activities:
- Works flexible hours including weekends, holidays, and after
- Conducts regularly conduct home visits to assess the safety of
- Conducts multiple and on-going face-to-face visits with
children, resources families, providers, kinship home and other
- Schedules appointments as necessary and needed. Making
Decisions and Solving Problems:
- Determines if abuse or neglect has occurred, who the abuser is,
the level of risk or harm to the child, and the need for a safety
- Makes recommendations for reunification or termination of
- Monitors adoptive and foster families to check the
compatibility of the child with the family.
- Actively listens to concerns to make appropriate
- Coordinates and observes visitations for children in and
out-of-home placements to ensure meaningful visitations. Evaluating
Information to Determine Compliance with Standards:
- Recognizes and acknowledges the rights of families. Updating
and Using Relevant Knowledge:
- Adheres to departmental policy.
- Completes all training hours as required by the Department.
Analyzing Data or Information:
- Conducts ongoing assessments of all incoming information.
- Completes required assessments in a timely manner (e.g. Family
Functional, CANS, YLS, FAST, etc.). Assisting and Caring for
- Transports children to various appointments, safely and
- Assist child in preparing for placement (e.g. adoption,
reunification, permanent guardianship, etc.). Developing and
- Convenes and identifies members for a Child and Family Team
Meetings that will work collaboratively with the Case Manager to
develop action steps and goals to be accomplished by the child and
- Participates as an active member of a team; support and rely on
team members for additional knowledge and help when needed.
Interpreting the Meaning of Information for Others:
- Reviews and explains relevant documents to clients. Interacting
- Operates computer programs (e.g. Microsoft Excel, Microsoft
Word, Microsoft Outlook, departmental systems for entering child
welfare information (TFACTS), etc.). Performing General Physical
- Administers drug screens analysis. Performing for or Working
Directly with the Public:
- Makes referrals for service providers.
- Works collaboratively with law enforcement officials and
- Trains adoptive/foster parents and community.
- Works with service providers to receive information. Performing
- Maintains and update case files.
- Obtains appropriate signatures on required documents.
- Answers and returns all correspondence in a timely manner.
Establishing and Maintaining Interpersonal Relationships:
- Communicates effectively what the issues are to build
- Engages with children and families to build a trustful
- Encourages clients to be self-sufficient to overcome barriers
and achieve permanency.
- Conducts regular home visits to assess the safety of
- Conducts multiple and on-going face-to-face visits with
children, resource families, providers kinship homes and other
- Arrives on time and prepared for meetings.
- Responds timely, appropriately and respectfully with families,
providers, and co-workers.
- Responds timely to follow-ups with action steps. Competencies
- Decision Quality
- Problem Solving
- Priority Setting
- Time Management
- Conflict Management
- Sizing Up People
- Drive For Results
- Organizational Agility
- Written Communications
- Building Effective Teams
- Ethics and Values Knowledge:
- Knowledge of computer program and office equipment used on a
daily basis Skills:
- The skill to manage one's own time
- The skill to actively listen to others
- The skill to organize work efficiently and effectively
- The skill to use problem solving techniques in daily work
- The skill to understand written sentences and paragraphs in
work related documents
- The skill to listen to what other people are saying, taking
time to understand the points being made, asking questions as
appropriate, and not interrupting at inappropriate times
- The skill to make appropriate decisions on a daily basis
- The ability to be culturally sensitive in the work
- The ability to demonstrate warmth and empathy when working with
children and families
- The ability to demonstrate self control in daily
- The ability to demonstrate critical thinking in the work
- The ability to handle daily stressful situations in the work
- The ability to demonstrate flexibility in the work
- The ability to be a team player in the work environment Tools &
- Electronic devices
- Motor vehicles TN Driver Standards State of Tennessee positions
that may involve driving responsibilities require candidates to
meet the following minimum driver qualifications:
- A valid driver's license
- For the past five years, the candidate's driver record must not
have record of the following violations: driving under the
influence (DUI), reckless driving, license suspension for moving
violations, more than 4 moving violations. Please include your
Driver's License Information under the Licenses and Certifications
section of your application. **Agencies may allow an exception
based on other factors.
Keywords: State of Tennessee, Knoxville , DCS CASE MANAGER 2, Executive , Kingston, Tennessee
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