UTMC Emergency Department Case Manager

Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: May 8, 2025

Job Description:

UTMC Emergency Department Case Manager
Help Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?You have a lot of choices in where you work---make the decision to work where you are valued!Join the McNabb Center Team as the University of Tennessee Medical Center Emergency Department Case Manager today!The University of Tennessee Medical Center Emergency Department Case ManagerJOB SUMMARYWorks within a medical emergency department and medical floor to provide support and discharge planning of identified patients. Focus on expertise in discharge planning with extensive knowledge of behavioral health resources. Days of work are M-F with flexibility required at high volume times. Must demonstrate the ability to work within high stress environment, work independently, and function within the behavioral health treatment team.1. Participates as an active member of the behavioral team.

• Begins and ends workday as scheduled and is willing to work flexible hours within the days.
• Integrates effectively into the emergency department environment and works well with UTMC staff.
• Responds appropriately to all flags, emails, and voicemails.
• Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes.
• Is expected to have regular and predictable attendance and the ability to work cooperatively with others.
• Attends and participates in scheduled administrative team meetings.
• Accepts additional assignments and/or changes in assignments and/or work.
• Must stay awake and alert all shifts.2. Completes documentation of clients in compliance with licensure and funder standards.
  • Completes all necessary documentation for each client daily.
    
  • Clearly document clinically relevant information.
    3. Provides appropriate and individualized discharge planning.
    • Acts as a liaison with community agencies and families to ensure access to care for client.
      
    • Communicates with all crisis programs (MCU, CSU/WIC) and other behavioral health programming in order to develop an appropriate individualized discharge plan for identified clients.
      
    • Works effectively with ED Master's level staff and UTMC staff prioritize need.
      JOB DUTIES/RESPONSIBILITIESThis job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.COMPENSATION:
      • Starting salary for this position is approximately $20.26 /hr based on relevant experience and education.Schedule:
        • Due to the diversity of job responsibilities, this position requires flexibility in scheduling (days, evenings, and weekends).Travel:
          • Must be capable of driving a van and also transporting clients in personal vehicle.QUALIFICATIONS - University of Tennessee Medical Center Emergency Department Case ManagerExperience / Skills:
            • One-year practical experience working with individuals with a mental illness preferred.
            • Must have a strong commitment to the right and ability of each person with a mental illness to live and work in the community and to have access to competent and appropriate support services.
            • Must have demonstrated ability to abide by professional/ethical code of conduct and to establish supportive and respectful relationships with clients.Education / Knowledge:
              • Bachelor's degree in a behavioral health field of counseling, psychology, social work, sociology, or other behavioral science field with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide and intellectual and developmental disabilities.Physical:
                • Possible exposure to biological hazards.
                • Lifting up to 50 lbs.
                • Pushing/pulling up to 150 lbs.
                • Frequent sitting, standing, walking, bending, stooping, and reaching.
                • CPR & First Aid required.Location:
                  • Knox County, TennesseeApply today to work where we care about you as an employee and where your hard work makes a difference!Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply.
                    
                    
                    
                    
                    
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Keywords: Helen Ross McNabb Center, Knoxville , UTMC Emergency Department Case Manager, Executive , Knoxville, Tennessee