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Branch Manager

Company: Transaxle LLC
Location: Knoxville
Posted on: August 17, 2019

Job Description:

-- Job Description: Branch Manager -- Reports to: Regional Manager -- Job Overview The branch manager is responsible for overseeing all aspects of the branch in order to ensure customer satisfaction and represent the company in a professional manner. -- Duties and Responsibilities The primary duties and responsibilities are: -- -- -- -- Opening and closing the branch. -- -- -- -- Overseeing and coordinating customer service at the counter, on the phone, in the shop, and with outside sales personnel to insure maximum customer satisfaction that result in sales. -- -- -- -- Answering the telephone as a primary contact for customers unless otherwise unavailable. -- -- -- -- Getting to know the customers, the customer's business and the needs of that business. -- -- -- -- Responding to customer parts or information requests quickly, never say "no". -- -- -- -- Identifying customer needs and opportunities that will produce add-on sales. -- -- -- -- Delegating work to employees as well as supplying leads to outside salespeople. -- -- -- -- Completing and communicating all personnel matters within the branch including hiring, evaluations, and terminations. -- -- -- -- Purchasing parts for a direct sale or overriding selling price to close a sale. -- -- -- -- Reviewing and approving all invoice changes. -- -- -- -- Reviewing and completing all paperwork in a timely, efficient manner. -- -- -- -- Assisting with warehouse and dispatching drivers. -- The secondary duties and responsibilities are to be performed as assigned include: -- -- -- -- Present a neat, clean, professional appearance-no jeans, t-shirts or sneakers. -- -- -- -- General organizational and administrative duties. -- General Work Requirements The branch manager is a vital member of the team, one who has a major impact on the parts sales and customer satisfaction. Accordingly, particular qualities and abilities are required for successful performance in this position, including: -- -- -- -- Excellent communication skills, including awareness of others and an effective listening ability. -- -- -- -- Excellent telephone skills. -- -- -- -- Enjoyment of sales process, answering objections, and asking for the sale. -- -- -- -- The ability to answer customer and employee concerns diplomatically, react professionally, and identify solutions. -- -- -- -- The ability to learn and consistently follow sales and administrative procedures. -- -- -- -- Honesty and integrity. -- Skills, Training, and Education Requirements and Preferences The branch manager position requires a number of basic skill and conditions, including: -- -- -- -- A valid drivers license and the ability to pass a background check. -- -- -- -- PC skills and understanding of PC systems. -- -- -- -- The knowledge and ability to apply basic math. -- -- -- -- The ability to communicate via written messages, including neat, legible handwriting. -- -- -- -- Strong organizational skills. -- Element that are preferred, but not required for the position are: -- -- -- -- A high school degree or equivalent experience. -- -- -- -- Mechanical aptitude or experience in automotive or truck mechanics. -- -- -- -- Previous sales experience, particularly in a truck environment. -- -- -- -- An ability to recognize opportunities for process and operational improvement. -- -- -- -- Physical Requirements The branch manager position is fast-paced and can be at times physical, demanding a number of physical attributes, including: -- -- -- -- -- The ability to lift at least 75 pounds, unaided. -- -- -- -- -- The ability to work beyond the scheduled shift as needed. -- -- -- -- -- The ability to stay overnight for training or meeting purposes. -- -- **Note: This job description should be used as a guide and may be periodically updated at the discretion of management.

Keywords: Transaxle LLC, Knoxville , Branch Manager, Executive , Knoxville, Tennessee

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