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IT Technologist III - College of Nursing

Company: University of Tennessee
Location: Knoxville
Posted on: December 4, 2019

Job Description:

Under the general direction of the Director, this position supports research, academic, practice and administrative technologies within the College of Nursing. As part of the information technology department, the technician is responsible for daily tasks involving support for software and hardware used in the college including but not limited to technology-enhanced classrooms, web- conferencing, simulation, testing, networking and individual computer/office equipment support. Technology support Sets up, maintains, tears down, and troubleshoots technology hardware and software including audio-video equipment and non-traditional technology hardware such as simulation manikins. Provides first line support via phone, email and in person to college faculty and staff for computer, printer, networking, technology-enhanced classrooms and other technology hardware and software issues. Sets up, maintains, and troubleshoots student computer lab machines (laptops). Provides technical support to students and faculty for online testing and runs reports as needed. Updates website content as needed. Assists in office equipment setup as needed for new employees or as offices are re-assigned. Tests software and hardware for compatibility, functionality, and good working order. Maintains and repairs hardware and software as recommended by manufacturers. Technology Tracking Assists in tracking of equipment (including checkout/returns), updates and maintains the technology support calendar, uses ticket tracking system to track support issues. Runs reports on usage, issues, etc, pertaining to technology use. Assists in warranty tracking and cycle of maintenance for technology, including audio-video equipment and non-traditional technology. Updates campus- wide systems such as netreg as information changes. Prepares reports from these systems as needed. Technology Administration Supports the Director in documenting procedures for self and other users, including how to use technology, best practices, etc. As requested by IT Director, researches and recommends new technologies and keeps up to date on technology usage for research, academics, practice, administration and simulation. Orders technology (computers, etc.) as directed. Serves on committees at the college and campus level as needed. Works with University IT (OIT) to ensure timely and proactive support to end users and compliance with University-wide policies and procedures. Job Information Technology - Technical Primary Location US-Tennessee-Knoxville Organization College Of Nursing Schedule Full-time Campus/Institute Knoxville Job Posting Nov 27, 2019, 12:56:28 PM Requirements Bachelor's degree in a relevant field required. 3+ years experience in an end user support role in IT required. Preferred Higher education IT support experience Audio-video troubleshooting and support experience Medical training or educational background Preferred_Knowledge,_Skills,_And_Abilities Knowledge of technology support challenges in education/higher education. Knowledge of the nursing/medical fields. Skills including imaging software usage, trouble ticket tracking, and database administration, and Wordpress administration. Ability to research and recommend technologies for teaching, research, practice and administration. Ability to document and explain (or train) highly technical information to lay-people. Ability to train/cross-train other staff and faculty on technology. Competencies/Qualifications Knowledge of IT end user support, Windows/Mac operating systems maintenance, common office software and hardware setup, maintenance and troubleshooting, networking, printers, audio-video, classroom technology support. Knowledge of general best practices and policies for technology support. Skills including MS Office usage and troubleshooting, documentation skills, time-management skills. Networking and printer troubleshooting skills. Software and hardware testing and maintenance skills. Excellent communication skills needed. Ability to work independently on projects. Ability to maintain calm under job demands and prioritize issues for support. Ability to learn new software, hardware and non-traditional technology. Ability to work in a team environment at the college and campus level. Ability to provide excellent customer service via phone, email or in person. Ability to document processes and procedures.

Keywords: University of Tennessee, Knoxville , IT Technologist III - College of Nursing, Healthcare , Knoxville, Tennessee

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