Pharmacy Technician / Pharm Tech Apprenticeship
Posted on: September 24, 2022
Our pharmacy technician positions have undergone an exciting
transformation, moving from a transaction-based environment to a
much more patient-centric one. As a Walgreens Pharmacy Technician
or Pharmacy Technician Apprentice, you'll be front and center -
interacting with our customers and developing strong patient
relationships. Pharmacy is the core of our business, and our
pharmacy technicians enjoy all the tools and support - including
the latest technology - to grow their careers and reach their
Walgreens is proud to invest & champion an "earn while you learn"
Pharmacy Technician Training Program recognized by ASHP &
Department of Labor. This apprenticeship program gives you an entry
point to a career in health care by guiding you in taking steps
towards becoming a Pharmacy Technician Certification Board (PTCB)
Certified Pharmacy Technician and helping you maintain the high
level of skill required in the pharmacy care industry. Arming you
with a nationally recognized, portable credential that will help
you advance your career.
Whether you are new to working in pharmacies or are an experienced
Pharmacy Technician Apply Now! Walgreens will train you to use your
skills and talents to serve and care for our patients and
customers. The courses, learning activities, and resources provided
to you in our pharmacy technician training program are designed to
give you foundational and advanced knowledge, skills, and
on-the-job experiences you need to prepare to become a certified
- In accordance with state and federal regulations, assists the
pharmacist, under direct supervision, in the practice of pharmacy.
Assists the pharmacist in the performance of other Pharmacy
Department duties in accordance with Company policies and
- Responsible for using pharmacy systems to obtain patient and
drug information and process prescriptions. If PTCB certified,
assists with and coaches pharmacy technicians in the operation of
pharmacy systems and cashiers in the operation of the pharmacy cash
- Models and delivers a distinctive and delightful customer
- Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer issues and
answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team
members to deliver a distinctive and delightful customer
experience, including interpersonal habits (e.g., greeting, eye
contact, courtesy, etc.) and Walgreens service traits (e.g.,
offering help proactively, identifying needs, servicing until
- Develops strong relationships with most valuable customers.
- Under the supervision by the pharmacist, assist in the practice
of pharmacy, in accordance with state, federal, and company policy.
Reviews and complies with the Walgreen Co. Pharmacy Code of
- Performs duties as assigned by Pharmacy Manager, Staff
Pharmacist and Store Manager including utilizing pharmacy systems
to enter patient and drug information, ensuring information is
entered correctly, filling prescriptions by retrieving, counting
and pouring pharmaceutical drugs, verifying medicine is correct,
and checking for possible interactions. Assists pharmacists in
scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty
and adheres to Company policies and procedures in relation to
pharmacy errors and the Quality Improvement Program.
- Strictly adheres to the Walgreen Co. policy regarding Good
Faith Dispensing during all applicable prescription dispensing
- Responsible and accountable for registering all related sales
on assigned cash register, collects and handles cash as required.
Takes customer to OTC aisle when possible to assist in locating
- Handles telephone calls that do not require personal attention
of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third
party program prescription services in a timely and efficient
manner, and performs other clerical duties, as assigned by the
- Assists and supports Pharmacy Department on inventory
management activities, such as, ordering, unpacking, checking and
storing shipment of pharmaceuticals. Maintains knowledge of Company
asset protection techniques, and files claims for warehouse
overages (merchandise received, but not billed), shortages
(merchandise billed, but not received), order errors or damaged
goods involving Rx drugs.
- May assist pharmacist in administering clinical services
including the collection and proper labeling of blood/urine samples
from patients and other clinical services as required; assists
pharmacy staff in coordination of clinical services, Walgreens
healthcare clinics and external providers.
- Assists Pharmacy Manager and Staff Pharmacist in developing and
maintaining good relationships with the local medical community,
including physicians, nurses, and other health care providers, by
medical provider detailing and outreach to health groups,
retirement homes, nursing homes, and other forums for enhancing
- Assists with exterior and interior maintenance by ensuring the
Pharmacy Department is stocked with adequate supplies, clean, neat
and orderly in condition and appearance.
- Complies with all company policies and procedures; maintains
respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
- Earns and maintains PTCB certification through the designated
PTCB training program and/or state required
certification/registration. Otherwise, earns PTCB certification as
condition of promotion to senior technician.
- Attends training and completes PPLs requested by Manager and
acquires continuing education credits. Maintains knowledge and
skill in healthcare and pharmacy, including latest news and
- Through completion of the Walgreens pharmacy technician
apprenticeship program, experience qualifies for eight (8) college
credit hours as recognized by the American Council on Education
(ACE). This course is recommended for 3 semester hours at the
lower-division baccalaureate/associate degree category and 5
semester hours in the upper-division baccalaureate degree category
for a total of 8 semester hours.
Keywords: Walgreens, Knoxville , Pharmacy Technician / Pharm Tech Apprenticeship, Healthcare , Thornton, Tennessee
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