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Collection Specialist (Healthcare)

Company: Wakefield & Associates
Location: Knoxville
Posted on: May 29, 2023

Job Description:

Collection Specialist (Healthcare)The primary responsibility of the Collection Specialist is to notify/locate customers whom have outstanding account balances and attempt to secure payment.ESSENTIAL JOB DUTIESInitiates calls to consumers on delinquent accounts to secure payments and/or settle account balance. Efficiently handle high call volumes and work on dialer a predetermined number of hours daily.Works to maintain assigned route and keep inventory current.Work to master negotiation skills to maintain high level of conversion when right party contacts are made.Evaluate accounts to determine if additional work is needed or if account should be cancelled.Inventory consists of a mixture of clients both medical and non-medical.Evaluate and determine if suit authorization needs to be sent.Process incoming calls from consumers, employers, insurance companies, etc., and when unable to assist these individuals route call to the appropriate department.Performs other duties as assigned by managing supervisor.SKILLS/QUALIFICATIONSA minimum of 2 - 4 years of related experience and/or training; or equivalent combination of education and experience required.Excellent communication skills.Strong telephone customer service skills.Basic keyboarding skills, and a knowledge of, or ability to learn about, collection procedures and governing laws applicable to position.Compliance:Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. Maintains records of compliance activities and reports compliance activities to the Compliance OfficeExcellent benefit package available including; Medical, Dental, Short-term Disability, Long-term Disability, 401k , Christmas Club, Life benefits, FSA, PTO, Paid Holidays, Monthly bonus program.Salary will be dependent upon qualifications and experience.RMB Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law.

Keywords: Wakefield & Associates, Knoxville , Collection Specialist (Healthcare), Healthcare , Knoxville, Tennessee

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