Pharmacy Navigator (Onsite - Knoxville, TN)
Company: Cencora
Location: Knoxville
Posted on: April 22, 2024
Job Description:
Our team members are at the heart of everything we do. At
Cencora, we are united in our responsibility to create healthier
futures, and every person here is essential to us being able to
deliver on that purpose. If you want to make a difference at the
center of health, come join our innovative company and help us
improve the lives of people and animals everywhere. Apply
today!What you will be doing***This is an onsite position at
University Specialty Pharmacy, located at Cherokee Farm close to
University of TN Medical Center.***Hours:Monday through Friday: -
8:30AM - 5PM
- Medication Dispensing: Assist pharmacists in accurately
dispensing specialty medications, including measuring, counting,
labeling, and packaging prescriptions with precision. -
- Prescription Processing: Review and enter prescription orders
into pharmacy system accurately and efficiently. Verify patient
information and insurance coverage and resolve any discrepancies or
issues. -
- Prescription Delivery: Coordinate, track, manage and facilitate
prescription delivery. Adhere to packing and tracking processes.
-
- Inventory Management: Monitor and maintain inventory levels of
medications, ensuring adequate stock is available for patient
needs. Collaborate with the pharmacy team to place orders and track
shipments. -
- Patient Support: Provide excellent customer service to patients
and healthcare professionals by answering inquiries, addressing
pharmacy-related concerns, and triaging to pharmacist as
appropriate. Manage multiple patients with diverse needs
autonomously. -
- Adherence Monitoring: Conduct initial and follow-up calls with
patients to assess medication adherence. Document appropriately and
defer to pharmacist as agreed upon. -
- Benefits Investigation: Review patient insurance for
affordability. -
- Financial Assistance: Assess availability of financial
assistance options. Support patients through application process.
This includes, but is not limited to, manufacturer coupon cards,
secondary insurance options, foundation assistance, and
manufacturer assistance. -
- Prior Authorization Assistance: Demonstrate ability to assist
in prior authorization process by gathering necessary
documentation, completing forms, and communicating with healthcare
providers and insurance companies to obtain approval for
medications. (we have PA team, but still a worthy goal for some of
our techs to learn) -
- Communication: Display professionalism in all interactions.
Communicate effectively in-person, via telephone, and in other
electronic communication. Document pertinent patient information
professionally and succinctly in patient chart, as agreed upon by
pharmacist. -
- Team Collaboration: Act as liaison between patient, pharmacy,
and other healthcare providers to ensure smooth workflow and
effective communication. -
- Training: Participate in training of new staff. -
- Program Continuity: Oversees continuity of pharmacy processes
and adherence to clinical and specialty programs and policies.
Participate in quality improvement projects, as deemed relevant and
approved by manager. -
- Continuous Learning: Stay updated with latest developments in
practice area. Participate in training programs and continuing
education opportunities to enhance knowledge and skills. -
- Perform related duties as assignedWhat your background should
look like -EXPERIENCE AND EDUCATIONAL REQUIREMENTS: - -Requires a
minimum of two (2)+ years directly related and progressively
responsible pharmacy experience; bachelor's degree program
preferred. Pharmacy technician certification with a national
technical certification organization, such as Pharmacy Technician
Certification Board (PTCB) or other comparable national
certification or comparable state certification is preferred. -
-MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: - -Ability to
communicate professionally and effectively both orally and in
writing -Ability to work independently and as part of a team in a
fast-paced environment. -Exceptional interpersonal and
communication skills, with ability to effectively address patient
issues and collaborate with healthcare providers. -Familiarity with
pharmaceutical products, pharmaceutical terminology, and clinical
pharmacy services - -Strong organizational skills; attention to
detail -Familiarity with prior authorization process and insurance
verification. -Good analytical skills. - -Commitment to maintaining
patient confidentiality and privacy. -Experience in using pharmacy
software systems and electronic health records. - -What Cencora
offersWe provide compensation, benefits, and resources that enable
a highly inclusive culture and support our team members' ability to
live with purpose every day. In addition to traditional offerings
like medical, dental, and vision care, we also provide a
comprehensive suite of benefits that focus on the physical,
emotional, financial, and social aspects of wellness. This
encompasses support for working families, which may include backup
dependent care, adoption assistance, infertility coverage, family
building support, behavioral health solutions, paid parental leave,
and paid caregiver leave. -To encourage your personal growth, we
also offer a variety of training programs, professional development
resources, and opportunities to participate in mentorship programs,
employee resource groups, volunteer activities, and much more.For
details, visit https://www.virtualfairhub.com/cencoraScheduleFull
timeAffiliated CompaniesAffiliated Companies: Value Apothecaries
IncEqual Employment OpportunityCencora is committed to providing
equal employment opportunity without regard to race, color,
religion, sex, sexual orientation, gender identity, genetic
information, national origin, age, disability, veteran status or
membership in any other class protected by federal, state or local
law.The company's continued success depends on the full and
effective utilization of qualified individuals. Therefore,
harassment is prohibited and all matters related to recruiting,
training, compensation, benefits, promotions and transfers comply
with equal opportunity principles and are
non-discriminatory.Cencora is committed to providing reasonable
accommodations to individuals with disabilities during the
employment process which are consistent with legal requirements. If
you wish to request an accommodation while seeking employment,
please call 888.692.2272 or email . We will make accommodation
determinations on a request-by-request basis. Messages and emails
regarding anything other than accommodations requests will not be
returned
Keywords: Cencora, Knoxville , Pharmacy Navigator (Onsite - Knoxville, TN), Healthcare , Knoxville, Tennessee
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