Walk In Center Clinician (2nd Shift)

Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: November 1, 2025

Job Description:

Walk In Center Clinician (2nd Shift) Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the Walk In Center Clinician today! The Walk In Center Clinician JOB PURPOSE/SUMMARY Summary of role of team: Crisis Stabilization Unit (CSU) will provide non-hospital facility-based services that render short-term treatment to facilitate access to services and stabilization to prevent acute psychiatric hospitalization. The CSU will provide these services on a voluntary status to adults (18 years and older) who have been diagnosed with a mental illness and/or co-occurring disorders that are experiencing a behavioral health crisis. Summary of position: Serves as a clinical member of the multi-disciplinary team and provides direct care through crisis services, evaluation, and triage. Completes intakes and supporting documentation for both CSU and BHUCC, provides phone triage, and one on one therapeutic interventions with individuals admitted to either CSU/BHUCC. TYPICAL WORKING CONDITIONS/ENVIRONMENT Working conditions consist of a 15-bed residential unit. Hours of operation are 24/7. There are offices off unit for evaluation and intakes. The role of the WIC Clinician is to ensure coverage is provided 24/7 despite any weather conditions or holidays that arise. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Works in a multi-disciplinary Team approach to meet clinical needs of consumers presenting in crisis. - Attends treatment team when schedule allows and participates through clinical recommendation/interventions. - Attends scheduled administrative team meetings without tardiness and participates. - Responds to all flags, emails, and voicemails within 1-2 business days. - Consults with co-workers and supervisors to ensure clients receive the most appropriate care available. - Meets with all clients who voice desire to leave AMA in an effort to determine whether treatment needs have been met or if treatment needs may need to be modified or discontinued. Clinician will also assess for whether or not higher level of care may be needed. 2. Completes all documentation in compliance with funding/program standards. - Individual clinical documentation is completed within 2 business days. - 15% of chart sample evidences that documented presenting problems and symptoms support DSM-5 diagnosis given. - 15% chart sample evidences that notes are detailed in nature, contain client quotes, and contain action oriented statements. - 15% chart sample evidences that clients were screened for substance abuse issues at intake and, if present, were offered A&D services. - 15% of chart sample evidences the use of C-SSRS at each face-to-face encounter by at least 1 member of the multi-disciplinary team. 5. Demonstrates and maintains a positive work climate and the overall team effort of the department. - Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes. - Accepts additional assignments and/or changes in assignments and/or work with flexibility. - Meets with supervisor to address identified concerns. - Gives and receives appropriate feedback. - Communicates directly and approaches conflict with a problem-solving approach. COMPENSATION: Starting salary for this position is approximately $54,631/yr based on relevant experience and education. Schedule: This is a Full-Time 3^rd Shift Position Travel: - Valid driver's license with F endorsement required. - Reliable vehicle required. - This position requires utilizing a personal dependable vehicle to conduct Center business which involves picking up clients from community locations and hospitals in a personal vehicle or company vehicle. - Maintaining a dependable vehicle and certified driver status is a condition of employment. Equipment/Technical Competency: - Computer experience is essential. - Ability to learn and utilize EMR and create documents within the program. QUALIFICATIONS - Walk In Center Clinician (3rd Shift) Experience / Knowledge: Experience preferred in the social work field or a behavioral health setting with extensive experience with special populations including individuals with Severe and Persistent Mental Illness, Co-Occurring Disorders, and Dual Diagnosis Disorders preferred. Experience working in a crisis setting and triage. Knowledge of community services for linkage and referral. Education / License: Graduation from an accredited college or university with a Master's Degree in Counseling, Marriage and Family Therapy, Psychology, Social Work, or other related field of study. Eligible for certification and licensure by the State of Tennessee if such exists for his/her degree/profession. Preferred Master's level licensed clinician. Course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual and developmental disabilities. Physical/Emotional/Social - Skills/Abilities: - Exposure to biological hazards. - Hearing of normal and soft tones. Close eye work. - Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. - Must have mental ability to exercise sound judgment under pressure. - The necessary skills for this position include the ability to demonstrate appropriate boundaries, ability to be an empathic listener, and flexibility, willingness, and adaptability to work with diverse populations. Must also have the ability to communicate effectively and possess good time management and organizational skills. - Required to be certified in, and effectively implement, verbal and physical de-escalation techniques that include a wide range of bodily movements, including but not limited to, grasping, holding another person, going down on knees, running, and walking. Must be capable of assisting in utilizing non-violent methods of crisis intervention including therapeutic holding. - CPR and First Aid certification required. - Mandatory to stay awake and alert during shift. Location: - Knox County, Tennessee - NHSC Approved Site Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI1f7b6971e547-37156-37593875

Keywords: Helen Ross McNabb Center, Knoxville , Walk In Center Clinician (2nd Shift), Healthcare , Knoxville, Tennessee