Blount IST/Co-Occurring Services Coordinator

Company: Helen Ross McNabb Center
Location: Maryville
Posted on: February 6, 2026

Job Description:

Job Description Job Description Blount IST/Co-Occurring Services Coordinator Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the Blount IST/Co-Occurring Services Coordinator today! The Blount IST/Co-Occurring Services Coordinator Duties: - The position requires oversite of Blount County Services, provided by the McNabb Center. - Responsibilities include gathering and submitting monthly productivity for all programs. - Insuring productivity targets are met. - Insuring programs function efficiently and effectively. - Responsible for gathering and submitting QAQI data, to include satisfaction surveys. - Responsible for being responsive to community partners, to include referrals and formal presentation of Blount County McNabb programs in the community. - Responsible for development of new programs. - Responsible for creating a safe and communicative working environment for staff. - Responsible for working with the leadership team to support program growth and dedication to the mission of the Center. - Attend all relevant McNabb Center meetings. - Encourage and support staff in working towards professional growth. - Insure appropriate and adequate documentation of reporting staff. - Insure all identified records are reviewed and prepared for audits. - Working with medical team to insure efficiencies in the schedule and coordinating coverage in lieu of practitioner absences, or increases in medication referrals. JOB PURPOSE/SUMMARY Summary of role of team: - The Blount County McNabb Center work with community partners to meet the mental health and co-occurring needs of the community. - The Blount County Center serve to reach underserved and distressed communities to improve health outcomes. - All team members work in collaboration to identify needs of the person served, and coordinate to promote resiliency. - The Blount County team consists of Master's Level Clinicians, Case Managers, Care Coordinators, APN's, RN, Program Assistant, Medical Assistant and Managers. Summary of position: - The Services Coordinator works with the management team to ensure that all Blount County programs are of utmost quality. - This position is responsible for the advancing of premier mental health and co-occurring services in the community. - The position is responsible for the supervision, training and oversite of the Blount County outpatient services; to include oversite of all Blount County outpatient programs. - Responsible for the supervision, training and overseeing the daily operations of the Blount County outpatient staff and programs. - Duties include oversite of all Blount County outpatient programs to include Tennessee Health Link, CTT, Firm Foundations/ESG, outpatient medication and therapy services, and Behavioral Health Safety Net. - Work with Outpatient Bachelor's Level Program Coordinator to ensure accuracy of documentation, productivity standards are met, and clinical supervision of staff is consistent. - Responsibilities include providing therapy services for coverage during clinician's absence and with clients in need and being available for clinical consult. - Provides crisis intervention and emergency services, as well as utilizes center-wide and community resources as needed for client benefit. - This position requires utilizing a personal dependable vehicle to conduct Center business. - Maintaining a dependable vehicle and certified driver status is a condition of employment. TYPICAL WORKING CONDITIONS/ENVIRONMENT - This position spends the majority of their time working in the Blount County IST Programs. - With program development, attendance to community and Center run meetings is required. - In person attendance is preferred. Professional appearance and demeanor are expected at all times. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Works in a multi-disciplinary team approach to meet the needs of customers. - Represents the Center professionally in dress, presentation and demeanor. - Works with funders and State/local government to deliver high quality of services. - Develop professional relationships with those in the community, to promote continuity of care and further program development. - Develop new programs for expansion of services in the county and surrounding areas. - Facilitates supervision on a weekly basis without tardiness. - Attends and facilitates staff team meeting on a monthly basis without tardiness. - Responds to all flags, emails, texts and voicemails within 2-business day. - Handles client inquiries and addresses issues as appropriate. - Assists with coordinating flow of intakes and directing MA Level staff. Completes intakes for clients in crisis - Provides therapy coverage during clinician's absence and for clients in crisis. - Provides coverage for CTT clients during Case Manager's absence. 2. Supervise and manage team to meet program standards. - Supervise and manage front line staff to ensure standards of quality. - Perform administrative duties as required by HRMC. - Fill all vacancies with qualified applicants in a timely manner while effectively managing staff absences. - Trains staff regarding program P&P and monthly productivity goals within one week of completing orientation. - Effectively communicate management decisions to front line staff. - Ensure all supervision logs are completed and routed to appropriate administrative staff. - Creates and implements coverage for all clinic services that affect the daily flow of the clinic and quality service delivery. - Facilitates program peer review on a monthly basis. - Completes QA/QI on a quarterly basis and make recommendations to improve outcomes. - Completes current annual performance appraisals for staff under Services Coordinator's supervision. - Organizes and develops team cohesion during consistent meetings and group supervisions. - Effectively networks with internal and external staff members by maintaining positive working relationships. 3. Lead by example. - Address all disciplinary issues, to include progressive disciplinary action if needed timely. - Display superior emotional adjustment and stability as displayed by non-reactive, non-judgmental attitude to crisis. - Maintain a healthy work environment by modeling supportiveness, effective communication, and leadership. - Display ability to implement change in a reluctant environment as needed. - Demonstrate effective delegation as needed. - Maintains a healthy work environment by modeling supportiveness, good communication, and leadership as measured by staff retention rates and exit interviews. - Demonstrates consideration and concern for fellow workers and promotes harmonious relationships and attitudes. 4. Complete all documentation in compliance with CARF and insurance standards. - Completes all 6-month updates according to center standards - Submits all progress notes within 24 hours of treatment contact. - Completes treatment plan during first month of treatment. 5. Monitoring of treatment effectiveness and compliance. - Make certain that all policies are accurate, thoroughly documented and consistently applied. - Make sound decisions when faced with multifaceted problems. - Devote appropriate time and effort to the development of professional competence as evidence by attending a minimum of 3 professional trainings annually. - Achieve optimal levels of desired program goals and outcomes as measured by program productivity standards. - Manages external and internal referrals. 6. Completion of expected productivity as outlined at the beginning of each month. - Submits monthly productivity reports to Senior Director by 5th business day of each month. - Tracks and monitors the completion of pre-authorizations and concurrent reviews for clients active in CTT services. - Monitors daily show rates for prescribers and adjusts the schedule to effectively increase show rate that increases productivity that enables team to meet revenue targets - Monitors weekly show rates for therapists and make adjustments when needed to increase show rate. - Monitor monthly therapist's caseloads and ensure fund source targets are met. COMPENSATION: - Starting salary for this position is approximately $61,429/yr based on relevant experience and education. Schedule: - Primary working hours are Monday through Friday, and hours in addition to 40 may be required depending on the need of the program at that time. - On site supervision is preferred, and position must be available via phone if a function of the position requires being out of office. Travel: - This position may require travel for meetings and trainings outside the Blount County area. Equipment/Technical Competency: - Position requires working knowledge of Excel, Word, Microsoft Office, TNWITS, RedCap and any other platforms required by funders. - Position requires regular use of a computer, and appropriate phone etiquette. - Position is required to respond to all voicemails, emails and messages within 24 hours. Equipment/Technology: - Position requires a cell phone, in the event staff need to contact the position when not in the office. - Cell phone reimbursement for these expenses is considered. - Position is required to drive the mobile clinic unit in the event coverage is needed. - CDL is NOT required to drive the mobile clinic unit. QUALIFICATIONS - Blount IST/Co-Occurring Services Coordinator Experience / Knowledge: - Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and trauma. - Three years of direct experience in a human services or related field preferred. - Supervisory experience preferred. - Knowledge of childhood development, family dynamics, mental illness and psychological traits associated with the target population of each program. Education / License: - A Master's degree in human services or related field with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, co-occurring disorders, physical and sexual abuse, suicide, and developmental disabilities. - Professional license preferred. Physical/Emotional/Social - Skills/Abilities: - An essential job function is a reliable, predictable 40 hour per week job, on site and in the community, with regular attendance. - Exposure to biological hazards. - Hearing of normal and soft tones. - Close eye work. - Valid driver's license with F endorsement. - Lifting up to 50 lbs. - Pushing/pulling up to 150 lbs. - Frequent sitting, standing, walking, bending, stooping, and reaching. - This position requires utilizing a personal dependable vehicle to conduct Center business. - Maintaining a dependable vehicle and certified driver status is a condition of employment. - This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking. Location: - Blount County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. 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Keywords: Helen Ross McNabb Center, Knoxville , Blount IST/Co-Occurring Services Coordinator, Healthcare , Maryville, Tennessee