Customer service Representative (CSR)

Company: Ageatia Global Solutions
Location: Knoxville
Posted on: March 28, 2020

Job Description:

Description High School or equivalent 3 yearsrsquo experience in customer servicedispatching. Proficient with computers, Windows applications (Oracle experience a plus). The qualified candidate will be an integral part in the continued success and growth of the Service Department. This position requires a high energy level with a focus toward customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling inspection calls, preparing and invoicing inspection calls. Perform a variety of customer servicedispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections Duties Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system. Communicate with Customers Inspectors Local Management for all Inspection calls. Take ownership of Inspection calls from creation of inspection request through service completion, escalating issues to supervisors and inspectors as needed. Reassign work as needed, making judgments based on current workloads priorities. Regular contact of customer to communicate status changes. Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. Validate and perform invoicing transactions for inspection calls in ACE daily. Maintain confidentiality of customer and employer information at all times.

Keywords: Ageatia Global Solutions, Knoxville , Customer service Representative (CSR), Hospitality & Tourism , Knoxville, Tennessee