Customer Service Representative
Company: NESCO Resource
Posted on: May 4, 2021
Description: Serves customers by providing product and service
information; resolving product and service problems. Duties:
Attracts potential customers by answering product and service
questions; suggesting information about other products and
services. Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by
collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing
customer information. Contributes to team effort by accomplishing
related results as needed. Skills/Qualifications: Customer Service
Product Knowledge Quality Focus Problem Solving Market Knowledge
Documentation Skills Listening Phone Skills Resolving Conflict
Analyzing Information Multi-tasking Nesco Resource is an equal
employment opportunity employer and does not discriminate on the
basis of race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, age, or veteran status, or
any other legally protected characteristics with respect to
Keywords: NESCO Resource, Knoxville , Customer Service Representative, Hospitality & Tourism , Maynardville, Tennessee
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