Customer Service Rep - Sevierville, TN
Company: Senture
Location: Kodak
Posted on: May 16, 2022
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Job Description:
Job DescriptionAbout this posting: This is open to build a
pipeline of qualified candidates for future openings. Senture
provides both inbound and outbound premium customer care call
support to various federal, state, and commercial accounts. We
pride ourselves on our high level of customer care and care
significantly about our employees.Call Center Representatives are
at the heart of our business and play a critical role in helping
Senture succeed. We are seeking energetic and motivated individuals
to join our growing team. If you have a passion for helping others,
this could be the ideal career for you.The Call Center Reps will
provide inbound or outbound call support to our various clients.
Representatives are expected to provide exceptional customer
service while following protocols and guidelines. The Call Center
Rep will use various web-based systems to answer customer
inquiries. Responsibilities may include:· Answer customer inquiries
with professional courtesy, giving exceptional customer service to
each customer, based on client specific instruction.· Document each
customer's inquiry information into a database.· Verify customer's
information, making corrections and updates as needed.· Actively
listen to recognize opportunities to offer additional information
to callers ensuring the caller and client has received the best
customer service experience possible.· Follow-up with callers as
necessary.· Use statistical contact center data to make
improvements to performance.· Outbound calling for surveying to
obtain client specific information.· Shift and Schedule adherence.
This position is fully remote. Employees may be required to come
onsite for initial onboarding, orientation, and/or equipment
malfunctions. Representatives will be provided with the equipment,
training, and support needed to ensure they are successful. Whether
it is your first day on the job or your 500th call, a member of the
Senture team will be there to support you.A member of the
recruiting team will review the multiple contracts available at
Senture and help determine which is a best fit for
you.Requirements:· High School Diploma or GED· Prior call center or
customer service experience highly desired· Effective verbal and
written communication skills· Ability to multi-task· Knowledge on
how to operate a computer, use internet search engines, and
navigate multiple windows/tabs· Ability to sit for extended periods
of time· Ability to successfully pass a background investigation
and drug screenMust successfully pass preemployment criteria
testing Must meet internet speed requirements All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
Keywords: Senture, Knoxville , Customer Service Rep - Sevierville, TN, Hospitality & Tourism , Kodak, Tennessee
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