Accounts Payable - Customer Service Associate

Company: Interstate Mechanical Contractors
Location: Knoxville
Posted on: May 16, 2022

Job Description:

Job DescriptionInterstate Mechanical Service, LLC is growing and we are looking for someone to fill a new position on our team. If you have a great attitude and aspire to be part of a winning team, Interstate may be the place for you. WHAT MAKES INTERSTATE MECHANICAL SERVICE A GREAT PLACE TO WORK?

• Awesome team members
• Competitive wages
• Great benefits starting on day one of employment
• Growth potential
• Respectful & fun work environmentWHAT ROLE DOES THE ACCOUNTS PAYABLE/CUSTOMER SERVICE ASSOCIATE PLAY ON THE TEAM?The Accounts Payable/Customer Service Associate reports to the Office Manager and is responsible for the management, administration, growth, and profitability of the service department, including implementation and success sections of the annual strategic business plan.This position is charged with assisting the Service Coordinator and the Office Manager in the coordination of all service-related calls and scheduling for the service company. The position is further accountable for the efficient operation and handling of phone communications and follow-up customer satisfaction calls. This position will also hold the primary responsibility for Accounts Payable data entry and related documentation. Additionally, this position includes the responsibility for creating a positive first impression for the organization to all callers and visitors. Initiative, decisiveness, tact, integrity, judgment, leadership skills, and technical knowledge are essential to achieving departmental and corporate goals. Job-related contact can occur virtually with all demographic groups, with most daily contacts being with company employees and customers. Job stress will range from moderate to extreme, with an average day being moderately stressful.
  • Assisting the Service Coordinator with answering and responding to all incoming requests for service including phone calls and emails from clients
  • Assisting the Service Coordinator with dispatching and scheduling HVAC service personnel in response to calls and pre-planned work while taking into consideration the expected complexity of the job versus the skills of the available technicians
  • Responsible for the company financial recordkeeping and reporting system regarding Accounts Payable, to include document management and timely data entry
  • Filling in for the Service Coordinator during breaks, lunch periods, PTO, and unplanned absences
  • Helping in the resolution of customer complaints in a timely, efficient, and cost-effective manner, and reporting all incidents to departmental manager
  • Preparation of items including but not limited to, service job numbers, purchase orders, invoices and time records to be processed by service division business system clerk
  • Working with suppliers on issues pertaining to parts performance, reliability, pricing and availability, while reporting unresolvable and high-profile problems and issues to the departmental manager
  • The ability to effectively communicate scheduling and planning with all members of Service team
  • The ability to follow up with clients to communicate scheduling of pertinent activities at their facility and conduct follow up customer satisfaction calls
  • Following up with clients on a consistent (weekly at a minimum) basis to ensure their level of satisfaction with service/work provided. Record responses and facilitate proper follow-up with Service Manager or Office Manager if required
  • Responsible from processing customer billingsWHAT WILL YOU BE EXPECTED TO BRING TO THE TEAM?
    • Positive attitude
    • Great organizational skills
    • Analytical thinking
    • Ability to work with complex ideas
    • Deadline oriented
    • Great time management
    • Process improvement skills
    • Strong data entry skills
    • Valid drivers license
    • Clean driving record
      
      Job Posted by ApplicantPro

Keywords: Interstate Mechanical Contractors, Knoxville , Accounts Payable - Customer Service Associate, Hospitality & Tourism , Knoxville, Tennessee