Accounts Payable - Customer Service Associate
Company: Interstate Mechanical Contractors
Location: Knoxville
Posted on: May 16, 2022
Job Description:
Job DescriptionInterstate Mechanical Service, LLC is growing and
we are looking for someone to fill a new position on our team. If
you have a great attitude and aspire to be part of a winning team,
Interstate may be the place for you. WHAT MAKES INTERSTATE
MECHANICAL SERVICE A GREAT PLACE TO WORK?
- Awesome team members
- Competitive wages
- Great benefits starting on day one of employment
- Growth potential
- Respectful & fun work environmentWHAT ROLE DOES THE ACCOUNTS
PAYABLE/CUSTOMER SERVICE ASSOCIATE PLAY ON THE TEAM?The Accounts
Payable/Customer Service Associate reports to the Office Manager
and is responsible for the management, administration, growth, and
profitability of the service department, including implementation
and success sections of the annual strategic business plan.This
position is charged with assisting the Service Coordinator and the
Office Manager in the coordination of all service-related calls and
scheduling for the service company. The position is further
accountable for the efficient operation and handling of phone
communications and follow-up customer satisfaction calls. This
position will also hold the primary responsibility for Accounts
Payable data entry and related documentation. Additionally, this
position includes the responsibility for creating a positive first
impression for the organization to all callers and visitors.
Initiative, decisiveness, tact, integrity, judgment, leadership
skills, and technical knowledge are essential to achieving
departmental and corporate goals. Job-related contact can occur
virtually with all demographic groups, with most daily contacts
being with company employees and customers. Job stress will range
from moderate to extreme, with an average day being moderately
stressful.
- Assisting the Service Coordinator with answering and responding
to all incoming requests for service including phone calls and
emails from clients
- Assisting the Service Coordinator with dispatching and
scheduling HVAC service personnel in response to calls and
pre-planned work while taking into consideration the expected
complexity of the job versus the skills of the available
technicians
- Responsible for the company financial recordkeeping and
reporting system regarding Accounts Payable, to include document
management and timely data entry
- Filling in for the Service Coordinator during breaks, lunch
periods, PTO, and unplanned absences
- Helping in the resolution of customer complaints in a timely,
efficient, and cost-effective manner, and reporting all incidents
to departmental manager
- Preparation of items including but not limited to, service job
numbers, purchase orders, invoices and time records to be processed
by service division business system clerk
- Working with suppliers on issues pertaining to parts
performance, reliability, pricing and availability, while reporting
unresolvable and high-profile problems and issues to the
departmental manager
- The ability to effectively communicate scheduling and planning
with all members of Service team
- The ability to follow up with clients to communicate scheduling
of pertinent activities at their facility and conduct follow up
customer satisfaction calls
- Following up with clients on a consistent (weekly at a minimum)
basis to ensure their level of satisfaction with service/work
provided. Record responses and facilitate proper follow-up with
Service Manager or Office Manager if required
- Responsible from processing customer billingsWHAT WILL YOU BE
EXPECTED TO BRING TO THE TEAM?
- Positive attitude
- Great organizational skills
- Analytical thinking
- Ability to work with complex ideas
- Deadline oriented
- Great time management
- Process improvement skills
- Strong data entry skills
- Valid drivers license
- Clean driving record
Job Posted by ApplicantPro
Keywords: Interstate Mechanical Contractors, Knoxville , Accounts Payable - Customer Service Associate, Hospitality & Tourism , Knoxville, Tennessee
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