Food and Beverage Operations Manager
Company: ASM Global
Location: Knoxville
Posted on: January 27, 2023
Job Description:
This position is responsible to assist in the daily management
of the Food and Beverage Department at the Knoxville Civic
Auditorium and Coliseum (KCAC) and Chilhowee Park and Exposition
Center (CPEC) to include hiring, staffing, training, cash room
management, concessions, mobile carts, bar services, general event
and backstage catering, culinary, catering sales, menu development,
ordering, inventory, financials, reporting, budgeting &
forecasting. The Food & Beverage Operations Manager directs and
coordinates the entire food and beverage operation by performing
the following duties personally or through subordinate supervisors.
Serves as the direct Supervisor for F&B staff and fulfill the
role of the Assistant Food & Beverage Director in his/her
absence.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Aid in the daily management of the Food & Beverage departmental
operations and personnel.
- Ensure proper recruiting, hiring, training, and retention of
all Food & Beverage Attendants, Cashiers, Bartenders, Runners, and
Cooks in accordance with ASM HR Policy, Procedures and Labor
Regulations under the supervision of the Assistant Food & Beverage
Director.
- Works with local non-profits for staffing of concessions
points-of-sale.
- Requires hands on management and support of employees during
the service of events, as well as considerable interaction with
clients and guests.
- Markets Food and Beverage services to clients.
- Implements Food and Beverage controls.
- Fosters and maintains positive client relations.
- Supervises Food and Beverage operations during events to ensure
client satisfaction.
- Creates food and beverage orders to determine sufficient food
and bar inventory items are ordered weekly.
- Maintains POS system inventory database.
- Works cooperatively with ASM Knoxville Executive Chef,
Catering, and Assistant Food & Beverage Director in support for
needed products and concepts for KCAC and CPEC.
- Purchases and distributes all products to concessions outlets
throughout the venues.
- Maintains cost and quality control standards.
- Inspects and tastes prepared foods to maintain quality
standards and sanitation regulations.
- Controls spoilage & cost of sales.
- Run stand inventory and per capita reports for each event as
well as ongoing fiscal reporting.
- Manage daily concessions food and beverage compliance and
service concerns such as, Health Department regulations, TABC
controls and alcohol beverage service guidelines and
standards.
- Support Assistant Director with market analysis and menu
creation.
- Be creative regarding food & beverage selection, pricing,
merchandising, and marketing.
- Maintains POS database and system and acts at the account
co-administrator.
- Accountable to carry out the overall direction and coordination
of Food and Beverage units under supervision of the Assistant Food
& Beverage Director. Carries out supervisory responsibilities in
accordance with SAVOR/ASM's policies and applicable laws.
Responsibilities include the facilitation of recruiting,
interviewing, hiring, and training employees; planning, assigning,
and directing work; appraising performance; rewarding and
disciplining employees in conjunction with Human Resources;
addressing complaints and resolving problems under the guidance of
the Assistant Food & Beverage Director.
- Works with SAVOR Assistant Director of Food & Beverage to
further support the ASM Knoxville SAVOR operation portfolio
(Knoxville Civic Auditorium & Coliseum, Chilhowee Park & Exposition
Center, Knoxville Convention Center & World's Fair Exhibition
Hall).
- Works with the venue Directors to support the needs of the
clients for each event.
- Other duties as assigned.
Supervisory Responsibilities
Position is responsible for managing the KCAC and CPEC Food &
Beverage staff and working with the Assistant Director of Food &
Beverage to support all venue operations.
Qualifications
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Education and/or Experience
- Certificate or degree from an accredited culinary school,
college or technical school preferred.
- Minimum 2 years' experience in supervisory level position in
Food & Beverage or equivalent combination of education and
experience.
- Previous experience in overall Food and Beverage operations,
sales, inventory control, cost control and food preparation
procedures.
- Previous experience in food and beverage purchasing (Catering &
Concessions), using inventory levels and sales forecasting.
- Knowledge of current culinary and concession trends,
presentation, and food quality.
Certification, Skills and Abilities
- Food safety and health code compliant.
- Maintain PCI Compliance certification.
- TABC certified. Alcohol awareness certificate and training
capabilities.
- Must be able to adapt to changes in the work environment
including temperature, sounds, and smells.
- Must be able to execute amongst competing demands, frequent
changes, delays or unexpected events.
- Effectively present and respond to questions from top
management, clients and public groups.
- Ability to multi-task and establish priorities.
- Strong orientation to customer service and ability to work with
clients and staff members.
- Results oriented individual with the ability to meet required
budgetary goals.
- Excellent organizational, multi-tasking, planning, written and
verbal communication skills.
- Attention to detail and service oriented.
- Ability to be creative with food & beverage presentations and
maintain a quality product.
- Must be able to pass criminal and credit background check.
Computer Skills
- Computer skills including proficiency with Microsoft Office
programs.
- Knowledge of POS systems preferred; especially Clover
systems.
- Knowledge of Event Booking software preferred.
- Knowledge or Workday and ABI payroll systems preferred.
Other Qualifications
This position will work with limited supervision and will require
the ability to interact with all levels of staff including
management. Requires ability to work flexible hours, including
nights, weekends and holidays, in addition to normal business
hours.
Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly
required to move around the facility; to stand for long hours
during events; talk and hear. The employee must regularly life
and/or move up to 50 pounds. This position may require work inside
or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under
the headings above. They may be subject to change at any time due
to reasonable accommodation or other reasons. Also, this document
in no way states or implies that these are the only duties to be
performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and
encourages Women, Minorities, Individuals with Disabilities, and
protected Veterans to apply. VEVRAA Federal Contractor.
Keywords: ASM Global, Knoxville , Food and Beverage Operations Manager, Hospitality & Tourism , Knoxville, Tennessee
Didn't find what you're looking for? Search again!
Loading more jobs...