Customer Service Representative
Company: TMX Finance
Posted on: January 27, 2023
Requisition ID 2023-31835
Category: Customer Service Representative
Customer Service Representative
As a Customer Service Representative ("CSR"), you will use your
love for business, people, and the community coupled with your
passion for customer service to build relationships. You will serve
as a vital contributor to our Store Operations team and demonstrate
your motivation by seizing learning and training opportunities to
help launch your career. We'll be an advocate in your growth by
providing you resources to help develop your skillset, turning your
passion into a rewarding career.
Provide an exceptional customer experience throughout the full
cycle of the loan or pawn process by educating consumers and making
recommendations based on their financial needs.
Assist in customer account management by accepting payments,
monitoring, and managing customer appointments.
Work to meet Company set performance standards by leveraging
business-to-business partnership opportunities, obtaining
referrals, participating in and hosting in-store and community
Develop customer relationships to build new business, maintain
store profitability, and further brand loyalty and recognition.
Conduct vehicle appraisals accurately using the assessment
Enter and maintain customer information in the Point of Sale system
with accuracy and integrity.
Uphold compliance with Company policies and procedures, as well as
local, state, and federal laws and regulations.
Utilize personal vehicle to complete bank deposits and other
Company business throughout the workday.
Work efficiently in a rapidly changing and fast-paced environment
and handle multiple challenging tasks with ease to meet individual
and team performance standards.
Utilize strong interpersonal skills to communicate and interact
with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular
in-person attendance, including limited Saturday hours, is required
for this position. A full-time work schedule for this position
includes, at a minimum, 38-hours per week.
- High School Diploma or equivalent required
- Minimum 2 years of experience and proven success in a
supervisory or leadership role
- Excellent verbal and written communication skills
- Valid driver's license, auto insurance, and personal vehicle to
use throughout the workday (mileage compensated)
- Ability to work phone, Point of Sale, Microsoft Office, and
- Must be at least 18 years of age (19 in Alabama)
- Ability to successfully pass a criminal background check
required, including motor vehicle report, and other background
checks as required (certain state and local applicant exemptions
- Physical demands for this position frequently include: the
ability to remain in a stationary position, move about freely
inside and outside of the store, and the operation of mechanical
controls, such as a keyboard.
- Associate degree or higher
- Prior leadership experience in a sales or customer
- Experience in retail, sales, or financial industry
- Bilingual English/Spanish is a plus and may be required for
Our Benefits Include***:
- A comprehensive new hire training program designed to help set
you up for success
- Access to a robust learning management system, full of
e-learning modules and training programs to help boost your
professional and personal development
- Paid On-The-Job Training & Professional Development
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail
items, travel, entertainment, and more through TMX Perks
- Traditional 401(k) and Roth 401(k) with Company match
- Flexible Spending Accounts
- Basic and AD&D Life Insurance
- Voluntary benefits, including short-term and long-term
disability insurance, accident, critical illness, and hospital
- Paid Time Off (Accrue 12 days per calendar year plus 1
additional day for each year of service after the first year of
- 5 Day Work Week & Closed on Sundays
- Diverse Culture and Inclusive Environment
Learn More About Us
The TMX Finance - Family of Companies ("the Company") is one of the
largest consumer specialty finance organizations in the United
States. With companies that include TitleMax -, TitleBucks -, and
InstaLoan -, the Company provides a diversified product offering.
These companies are represented nationwide, and their growth has
launched a wealth of career opportunities in both our stores and at
our corporate offices. If you are looking for a dynamic career with
significant earning potential and advancement opportunities, you've
come to the right place.
Our Commitment to Diversity, Inclusion & Belonging
Diversity at the TMX Finance - Family of Companies is one of the
driving forces behind our Company's success and we are committed to
hiring, developing, and retaining talent of various backgrounds who
demonstrate our shared values. We have worked to create a welcoming
and inclusive environment where Team Members can collaborate freely
to help spark innovation, drive creativity, advance their skillset,
and move their career forward. Our commitment to diversity isn't
just about the work we accomplish; it's about fostering a sense of
belonging where talented Team Members can bring their whole selves
to work to help maximize their full potential.
The information contained herein is not intended to be an
all-inclusive list of the duties and responsibilities of the job,
nor is it intended to be an all-inclusive list of the skills and
abilities required to do the job. The Company may, at its
discretion, revise the job description at any time, and additional
functions and requirements may be assigned by supervisors as deemed
appropriate. Requirements, skills and abilities included have been
determined to illustrate the minimal standards required to
successfully perform the position.
Important: The TMX Finance - Family of Companies will never ask you
for banking or other payment information at any point during the
interview or hiring process, nor will we conduct an interview via
text message. Any official email correspondence will come from the
domain @titlemax.com or @titlemax.biz. In-store positions are
in-person only, remote options not available. For questions or
verification, call 1- 855-TMX-JOBS.
**Store hours, schedules, and/or the minimum number of hours
required for this position may be subject to change at the sole
discretion of the Company. Speak with your recruiter for the most
up-to-date hourly requirements .
***Based on current benefit offering, which is subject to change
with or without notice. Certain benefits are subject to the terms
and conditions of the governing plan documents which should be
consulted for additional details and eligibility requirements.
All TMX Finance - Family of Companies Are Equal Opportunity
Keywords: TMX Finance, Knoxville , Customer Service Representative, Hospitality & Tourism , Morristown, Tennessee
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