E-Commerce Customer Service Representative

Company: Keller Group, LLC
Location: Knoxville
Posted on: March 18, 2023

Job Description:

Description:Kelsan is currently searching for an E-commerce Customer Service Representative to join our Knoxville team.WHO IS KELSAN?Kelsan is a culture driven organization made up of a collection of individuals that are driven to serve others. This is best captured by our Purpose and Core Values - created and defined by our employees.Our Purpose: We Want Our Customers and Employees to Love to Work With Us!Kelsan Core Values: Love, Be Accountable, Be Positive, Desire to be Better, Teamwork and Family FirstWould you like to work somewhere your opinon is valued and feel like more than just a number? Kelsan could be the perfect fit for you! Kelsan is the Southeast's leader in distribution of Jan-San, packaging supplies, and equipment. Position Summary:The E-Commerce Customer Service Representative is responsible for supporting all internal and external business partners by acting as an initial and ongoing contact point for customers, staff, and external agencies inquiries.

• Provides timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Works closely with the credit department to resolve disputed credit items.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer's service expectations.Requirements:Education and/or Experience:
  • High school diploma or general education degree (GED); one to three years related experience and/or training; or equivalent combination of education and experience.
  • E-Commerce experience preferredBenefits of this position:
    • Medical, dental, vision, PTO, 401k with employer matching, Health Savings Account option, Flex-Spending account option, life and disability insurance, wellness rewards program
    • No nights or weekends
    • Great work environment with community outreach and team building opportunities
    • Referral bonuses
    • Product offering discountsThe biggest perk of working at Kelsan is being a part of a team that values who you are and supports your passion of helping the customer.KELSAN, INC. is an EEO/AA Employer M/F/D/V and Tennessee Certified Drug Free Workplace.PI208051362

Keywords: Keller Group, LLC, Knoxville , E-Commerce Customer Service Representative, Hospitality & Tourism , Knoxville, Tennessee