Customer Service and Benefits Specialist
Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: May 7, 2025
Job Description:
Customer Service and Benefits SpecialistHelp Others, Make a
Difference, Save a Life.Do you want to make a difference in
people's lives every day?Or help people navigate the tough spots in
their life?And do it all while working where your hard work is
appreciated?You have a lot of choices in where you work---make the
decision to work where you are valued!Join the McNabb Center Team
as the Customer Service and Benefits Specialist today!The Customer
Service and Benefits SpecialistDuties:
- Greets clients, visitors, and guests.
- Monitors desk and comply with all security procedures.
- Performs administrative and clerical support tasks if
needed.
- Performs basic filing and record keeping.
- Performs other duties as needed.JOB PURPOSE/SUMMARY
- The position works directly with clients in the process of
registering, assessing client's eligibility for services, and
maintaining current insurance eligibility and payer
information.
- Also responsible for obtaining co-payment and/or cash
collections of deductibles according to policy and procedure.
- Performs quality customer service and support for clients,
center workforce and other professionals.
- Other job duties may include, but are not limited to answering
phones and emails, entering information into our database, making
copies, organizing files, making copies, scheduling, rescheduling,
and canceling appointments, taking inventory and ordering office
supplies for client benefits.
- We prefer candidates who have some experience in an
administrative role and clinical setting, but are willing to train
the right person.TYPICAL WORKING CONDITIONS/ENVIRONMENT
- The position operates in an outpatient clinical setting.JOB
DUTIES/RESPONSIBILITIESThis job description is not intended to be
all-inclusive; and employee will also perform other reasonably
related job responsibilities as assigned by immediate supervisor
and other management as required. This organization reserves the
right to revise or change job duties as the need arises. Moreover,
management reserves the right to change job descriptions, job
duties, or working schedules based on their duty to accommodate
individuals with disabilities. This job description does not
constitute a written or implied contract of employment.1.
Admissions Data EntryEnsures each client is eligible for the
services they are receiving prior to time of service. Checks daily
intake sheets for missing insurance cards and notifies staff with
flag in Centricity.Works with HIM staff to ensure proper training
on release of information policies and works with Compliance
Officer on HRMC P&P.Creates medical record number for clients
including the phone number as well as completes data entry of
demographic information without duplication of data.Receives cash
payments from clients, staff and other programs; writes
receipt.Turns in cash and copy of receipt to the appropriate
financial services staff within 2 business days.Working knowledge
of the scheduler for checking in and out clients.2. Patient
EligibilityChecks online with state website to ensure clients are
covered, if providing state or government insurance prior to time
of service. Sets up each intake in Centricity and makes a file
folder with intake packet.Keeps clients medical record up to date
with demographic information when changes are needed. 3.
Administrative Duties and ExpectationsResponds to emails and
voicemails within 1 business day.Willingly assists in daily work
duties when Admission Specialist are absent.Submits timesheet and
other paperwork by due date determined by Supervisor.Keeps
productivity to at least 95% accurate without errors.Attends
scheduled meetings without tardiness.Completes CARF required
self-directed Relias Training Modules on time annually.Responsible
for ensuring orderly, efficient front office operations.Arrives to
work at scheduled time without tardiness.Ensures the clinic is
opened and closed at designated times.COMPENSATION:
- Starting salary for this position is approximately $16.12 /hr
based on relevant experience and education.Schedule:
- Required work schedule is Monday through Friday, 8AM-5PM with 1
hour break.
- If ever irregular work schedule arises; supervisor will notify
staff ASAP.Equipment/Technology:
- Position requires the use of center computer, center phone and
fax machine.QUALIFICATIONS - Customer Service and Benefits
SpecialistExperience / Knowledge:
- Prior administrative or clerical experience preferred.
- Must have experience working with computers and
technology.
- Highly organized and able to multitask while working in fast
paced environment while prioritizing tasks.
- Excellent customer service skills. Excellent time management
and communication skills, both written and verbal.
- Knowledge of client needs and clinical workflow according to
client benefits position.
- Maintaining most recent insurance eligibility information.
- Willingness to learn and implement policy and procedures.
- Able to work well within a team and independently.Education /
License:
- High School Diploma or equivalent. Physical/Emotional/Social -
Skills/Abilities:
- Position requires yearly Handle with Care (HWC) training
provided by McNabb.
- Lifting up to 50 lbs. and ability to remove and place items
from all levels of shelving.
- Normal/corrected eyesight.
- Ability to stand and sit for extended periods of time
throughout the day.
- Hearing within normal range.Location:
- Knox County, TennesseeApply today to work where we care about
you as an employee and where your hard work makes a
difference!Helen Ross McNabb Center is an Equal Opportunity
Employer. The Center provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and
conditions of employment.Helen Ross McNabb Center conducts
background checks, driver's license record, degree verification,
and drug screens at hire. Employment is contingent upon clean drug
screen, background check, and driving record. Additionally, certain
programs are subject to TB Screening and/or testing. Bilingual
applicants are encouraged to
apply.PIb68989c81302-37820-37459231
Keywords: Helen Ross McNabb Center, Knoxville , Customer Service and Benefits Specialist, Hospitality & Tourism , Knoxville, Tennessee
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