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Call Center Customer Service - BILINGUAL

Company: First Tennessee Bank
Location: Knoxville
Posted on: August 17, 2019

Job Description:

Requisition Number 19-0968 Post Date 7/29/2019 Title Call Center Customer Service - BILINGUAL Part Time? No City KNOXVILLE State TN Description CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

FULL TIME

BILINGUAL (English/Spanish) REQUIRED -- Must be able to communicate proficiently in both English & Spanish

AVAILABLE SHIFT:

11:30 AM - 8:00 PM

Days off: Tuesday and Sunday

PLEASE NOTE: Training will be conducted 8:30 a.m. - 5:00 p.m. Monday - Friday for 4 weeks.

Job Description:

Call Center Customer Service Representatives are responsible for responding to incoming calls from customers regarding inquiries on various types of accounts, bank products, & services First Tennessee offers to its customers.

Specifically, a successful Customer Service Representative will enhance the customers experience by offering focused attention and differentiated customer service ensuring our customers have an effortless experience.

Our Customer Service Representatives are responsible for responding & researching customer issues regarding multiple product lines to include checking, savings, CDs, IRAs, loans, credit cards, & digital banking.

Requirements Minimum of 6 months customer service or call center experience preferred.

Bilingual (English/Spanish) required -- Must be able to communicate proficiently in both English & Spanish

Ability to evaluate situations and make appropriate business decisions.

Ability to work under pressure and meet deadlines.

Ability to work well with others and build rapport in business situations.

Good computer skills with knowledge of email functions and Microsoft Office.

Excellent verbal and written communication skills.

Knowledge of basic aspects of financial services.

Knowledge of deposit products, loans and/or insurance and investment services.

Outstanding customer service skills including researching and resolving customer issues.

Excellent problem solving skills.

Detail oriented.

Ability to manage multiple and/or conflicting responsibilities.

Must be self motivated with the ability to work in a demanding, fast paced, ever evolving environment.

#LI-SL1



  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, gender stereo typing, and age. First Tennessee is an EO employer - M/F/Vets/Disabled.
  • Please view Equal Employment Opportunity Posters provided by OFCCP

    here.


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Keywords: First Tennessee Bank, Knoxville , Call Center Customer Service - BILINGUAL, Hospitality & Tourism , Knoxville, Tennessee

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