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Customer Service Representative - Inbound

Company: CVS Health
Location: Knoxville
Posted on: September 13, 2019

Job Description:

Job Description
Are you interested in joining a Fortune 8 company and starting a new journey in your career? If so, consider a role at CVS Health joining our Customer Service team.

This is the time to join us as we are preparing for our peak business season. We have numerous positions open in Knoxville, TN, as we prepare for new customers and pharmacy benefit plans. We have a comprehensive training program to ensure your success on the team, in addition to competitive pay and benefits, flexible scheduling options and Work from Home opportunities after 6 months of being on the team.

This is not your typical call center job! In this role you would be the first line of communication for our members. You will take inbound calls and have conversations with our members to answer questions or provide information so that they better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. Typical topics include prescription refills, order status, and insurance coverage.

Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the member's questions on the first call. It feels good to do this job; you support people when they need it the most.

We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. We take care of our members as you will respond to customer satisfaction expectations through regular and consistent attendance, scheduling flexibility and availability.

Addition to career growth, other benefits offered include:
--- Competitive pay and benefits, with a minimum of 15 days off per year, plus we observe 6 holidays and offer 4 floating holidays
--- Multiple scheduling options available
--- Fast track career progression
--- Employee Discount Programs
--- Work from Home opportunities (available after 6 months of employment)

IMPORTANT NOTICE:

The VJT is a tool that we use to evaluate how well someone meets the job requirements. It is not the requirement itself but rather helps you see more of a realistic preview of the position and helps us assess whether or not the person has the skills to perform the position - just more effectively than the resume or interview.

At the end of the application, you will be automatically redirected to the Virtual Job Try Out, which is a required step in order for your application to be considered complete. Be sure you give yourself plenty of time, as this is a very important part of the application process! On average, the Virtual Job Tryout takes 30 - 45 minutes to complete.

The Virtual Job Tryout must be completed on a desktop or laptop. Your PC will need speakers or headphones to hear instructions. The Virtual Job Tryout works best when using Google Chrome or Mozilla Firefox browser.

If you experience technical issues during the virtual job try out please contact the help-desk at: 1-888-268-2989 M-F 8:00 a.m.- 8:00 p.m. ET

Required Qualifications
6 months experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry or relevant military experience)

Preferred Qualifications
--- Healthcare related experience and/or relevant certifications.
--- Computer proficiency in Windows-based applications.
--- Providing elder care, being a primary caregiver, or volunteer work within the community.
--- Previous Call Center or relevant military experience.

Education
Verifiable High School diploma or GED is required

Business Overview
It's a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

Keywords: CVS Health, Knoxville , Customer Service Representative - Inbound, Hospitality & Tourism , Knoxville, Tennessee

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