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Elavon Customer Care Supervisor (2nd Shift) [Tues - Thur 11am-8pm; Fri/Sat 3:00pm-12am]

Company: Elavon Merchant Services
Location: Knoxville
Posted on: September 13, 2019

Job Description:

Elavon Customer Care Supervisor (2nd Shift) [Tues - Thur 11am-8pm; Fri/Sat 3:00pm-12am] Supervises the delivery of high level, professional, administrative services and expertise that requires in-depth knowledge of the assigned functional area. Analyzes, interprets and resolves inquiries from customers and/or internal clients regarding policies and procedures applicable to the assigned area. Manages workflow and ensures that service expectations are met. Under limited direction administers and supervises special projects and programs for the area. Compiles and analyzes reports for management and makes recommendations. Delegates work and provides direction to clerical staff. Basic Qualifications - Minimum technical, trade or business school certificate, or equivalent work experience - Five or more years of administrative or operations experience in the financial services industry - One or more years of supervisory experience Preferred Skills/Experience - In-depth knowledge of functional area, applicable systems and policies and procedures for the assigned area - Strong organizational and problem-solving skills - Excellent computer skills, especially Microsoft Office applications - Demonstrated leadership skills - Thorough knowledge of the organization's human resources policies and procedures - Strong interpersonal, verbal and written communication skills - Well-developed ability to resolve complex problems with minimal guidance Administrative / Clerical Tennessee-TN-Knoxville 2nd - Evenings is Tues - Thur 11-8, Fri/Sat 3:00PM to Midnight

Keywords: Elavon Merchant Services, Knoxville , Elavon Customer Care Supervisor (2nd Shift) [Tues - Thur 11am-8pm; Fri/Sat 3:00pm-12am], Hospitality & Tourism , Knoxville, Tennessee

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