Web Content Manager
Company: Pellissippi State Community College
Location: Knoxville
Posted on: March 19, 2023
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Job Description:
Title: Web Content Manager Department: MarketingLocation: This
position is located on campus. Number of Positions: -1 -Position #:
100480 Type of Appointment: -Full-Time FLSA Status: Exempt Required
Documents Needed to Upload at Time of Application: - - - - - - - -
Resume - - - - - - - - Unofficial Transcripts - - - - - - - - Three
Professional References (See below) Reference check requirements: -
- - - - - - - Non-supervisory roles: three (3) current or former
supervisors - - - - - - - - Personal references (friends,
co-workers, clergy, customers, relatives) are not considered
acceptable references About Pellissippi State Community College
Pellissippi State Community College is one of 40 institutions in
the Tennessee Board of Regents system. TBR is the governing board
of the College System of Tennessee, offering more than 400 programs
of study at the states 13 community colleges, 27 colleges of
applied technology and the online TN eCampus. The college serves an
average of 10,000 students, making it the largest community college
in Tennessee by enrollment. Pellissippi State Community College
offers eligible employees a comprehensive benefits package that
includes health, dental, vision, life insurance, retirement
programs, time off including annual and sick leave, and much more.
In 2018, Pellissippi State became a member of an Achieve the Dream
(ATD) three-year cohort adopting a theme of Start Strong, Stay
Strong, Finish Strong for our work. Achieve the Dream has partnered
with the program Integrated Student Experience at Pellissippi State
(Insteps) to improve the fall-to-fall retention rates for full-time
and part-time students by 13% in the next five years. Our vision is
to ensure every student who attends Pellissippi State will develop
a sense of belonging and confidence in their ability to succeed
academically, grow intellectually, and make timely progress towards
achieving their educational and vocational goals. If this is
something that aligns with your values, we encourage you to apply.
Culture and Diversity Knoxville claims a wide range of forward
thinking national and international talents. The scholarly
influence on the Knoxville metropolitan area bred literary greats
including James Agee, Cormac McCarthy, and Nikki Giovanni. -
-Knoxville is home to one of the largest sculptures dedicated to an
African American in the country. Located in Haley Heritage Square
is a 13-foot high bronze statue of author and Pulitzer Prize winner
Alex Haley who chose to spend the last several years of his life in
Knoxville. Renowned artists Beauford Delaney and Joseph Delaney
hailed from Knoxville. Musicians Roy Acuff, Chet Atkins, the Everly
Brothers, and RB Morris called Knoxville home during their careers.
Womens suffragist Lizzie Crozier French was active in the
ratification of the 19th -amendment and was born and raised in
Knoxville. The lasting influence of these artists and activists
leaves the Knoxville area as a welcoming area to live and work.
More about the area and support groups can be found at Visit
Knoxville -, the Beck Cultural Exchange Center -, the Knoxville
Urban League -, Knoxville City - -https://knoxvilletn.gov, Knox
County -, My Knox Village -, Knox Pride -, Centro Hispano de East
TN -, -and Knoxville chamber - Position Summary: -The purpose of
this position is to lead the development, creation and maintenance
of the colleges online content to support the user experience for
prospective and current students, college employees and other site
users. This initially involves user research to develop the
information architecture and the overall strategy for the website
and subpages. The position tracks, compiles and analyzes website
usage data and performance metrics. The position is also
responsible for ensuring compliance with college, state and federal
policies, guidelines and laws. -Essential Functions: 30% Create,
manage and maintain the colleges website, including the development
of copy and coding in the content management system. Ensure content
supports the colleges web strategy and branding guidelines. Develop
and update content in the colleges portal system. 30% Design, build
and maintain website architecture, pages and content, using HTML
and CSS, content creation tools, management tools and digital media
to support the needs of the college. Ensure web content is
accurate, functional and consistent with college standards. 20%
Collaborate with others in Marketing & Communications to develop
marketing strategies and to integrate them on the college website.
Collaborate with college departments and offices to promote
initiatives, values, programs, events and services to specific
audiences in an accurate and timely manner. 10% Evaluate code to
ensure that it is valid, is properly structured, meets industry
standards, meets ADA compliance standards (Section 508 of the
Rehabilitation Act of 1973 & WCAG guidelines) and is compatible
with browsers, mobile devices and operating systems. 5% Conduct
research and testing to obtain customer feedback. Make corrections
as needed and continually improve the user experience. 5% Track,
compile and analyze website usage data and performance metrics.
Note: The College reserves the right to change or reassign job
duties, or combine positions at any time. Key Results Areas: The
colleges web content is accurate, functional, accessible and
consistent with college standards. Job Requirements: - - - - - - -
- Bachelors degree in communications, public relations, graphic
design, digital media, or related field. - - - - - - - - 3-5 years
of experience in a web management, strategic communications or a
related field. Part-time work experience is calculated at 50%
credit of full-time work experience Special Skills/Application of
Knowledge: - - - - - - - - - Ability to communicate well in writing
and orally with internal and external audiences. - - - - - - - - -
Demonstrated ability to be innovative and improve processes. - - -
- - - - - - Able to analyze and prioritize tasks and be responsive
to user and content owner needs. - - - - - - - - - Ability to keep
errors to a minimum. Complexity & Creativity: This position
requires a combination of strategic communications, critical
thinking and technical skills. The employee will collaborate with
others to assess needs, provide guidance and establish goals. The
position also requires knowledge of HTML, CSS, PHP, Javascript and
ADA compliance. Knowledge of Jquery, SQL, Bootstrap and other
programming languages are preferred but not required. The position
will manage the creation and architecture of a new website that is
audience driven and supports the colleges goals. The position is
responsible for developing engaging copy that meets the colleges
editorial standards and shares a common voice as well as maximizes
search engine optimization. This position works with the offices
graphic designers to develop eye-catching graphics and create
layouts that are easy to navigate and work on all devices. To
provide technical support and updates to the website, an
understanding of cross-platform compatibility and testing is
essential. Budgetary: This employee is over the Webmaster account
and has authority to sign and approve spending. The Marketing and
Communications executive director has the final approval on
budgetary responsibilities. Judgement and Decisions: This employee
makes daily decisions based on the strategic plan and initiatives
of the college and in the best interest of the students concerning
web-related issues. They dont need to refer to the supervisor
unless additional support is needed. Decisions are reviewed by
those who request assistance. All parties will communicate and
collaborate before making decisions so that the objectives are
clear, the process is efficient, and the outcome is accurate.
Nature of Contacts: This position works closely with all faculty
and staff to update web content. This position interacts with
current students and prospective students to encourage feedback to
improve the user experience. This position also responds to
questions and comments through the email account, which can come
from anyone internal or external. Physical Demands: -There is a lot
of sitting associated with this position as well as typing and
extensive use of a computer. This employee must be able to give and
receive communication as a majority of the college does. Being able
to hear is important with videos in that one has to listen for
content in order to promote it accurately through the website as
well as caption it for ADA compliance. Working with a computer
requires that you have clear vision so that you can accurately
communicate with audiences via the web. This is also necessary with
coding a website. This employee must be able to see the colleges
official colors and complementary colors to be aesthetically
pleasing. This is also true with photographs being added to the
website in order to provide accurate descriptions for ADA
compliance. Pay Rate: -$50,300 - $62,520.00/per year. Pay will be
determined based on related work experience above required. To be
considered in determining pay, all related work experience must be
listed on the application. Full-time Employment Benefits: -
Insurance Options Health, dental, vision, life, short/long-term
disability, FSA/HSA Wellness Incentive Program, if - - - -enrolled
in health plan - Educational Assistance Fee Waiver Spouse/Dependent
discounts Audit/Non-Credit Reimbursement Program - Employee
Assistance Program Retirement options Tennessee traditional pension
plan option (TCRS) 401k with $50 company match/457/403b Employee
Discount program with over 900+companies 13 Paid Holidays/Year
Includes paid days off the last week of December Sick Leave Bank -
Longevity Pay Many opportunities for professional development
Special Instructions to Applicants: -To be considered for a
position at Pellissippi State, you must create an on-line
application. Your skills, abilities, qualifications, and years of
experience will be evaluated using only what is recorded on your
application. Work experience that is -not -listed on the
application will not be considered towards compensation. Please
note: attaching a resume does not substitute for completion of the
application form. Part-time work experience is calculated at 50% of
full-time experience. Please note: to scan, upload, or attach
documents, a computer and scanner are available at the Hardin
Valley Campus Educational Resources Center, if needed. Pellissippi
State Community College is an EEO/AA/Title VI/Title IX/Section
504/ADA employer If you have any problems or questions please
contact Human Resources at Pellissippi State Community Colleges
Human Resource Office at 865-694-6607 or by email at -. If you are
interested in this position, click on the link to the left to
apply. #mrp -EEO/AA/Title VI/Title IX/Section 504/ADA employer.
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Keywords: Pellissippi State Community College, Knoxville , Web Content Manager, IT / Software / Systems , Knoxville, Tennessee
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