IT Help Desk Tech
Company: First Horizon
Location: Alcoa
Posted on: March 31, 2026
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Job Description:
Weekly Schedule: Monday- Friday, 9am-6pm ET Summary The Level 1
Help Desk Technician is responsible for providing technical support
for First Horizon Bank employees who rely on technology to be the
best at serving our customers. · Technicians will perform the
essential tasks listed below: · Provide support for technology
issues, including personal computers, printers and multi-functional
devices, application support, software installs, password and
access support, backup file restorations, email issues, internet
access, and wireless device support as well as support for
applications that are specific to the financial industry. · Provide
support identified above through various channels, including Remote
Desktop Management systems, Active Directory, Microsoft SCCM, CA
ITCM, etc. · Provide accurate and complete description of the
issue, inquiry or request in call record or incident management
tracking application. · Follow step-by-step problem solving
instructions prescribed in application run books, as well as
perform necessary research for undocumented solutions as required.
· Determine when field support is necessary and dispatch
appropriate vendors. · Contribute to internal knowledge base,
according to normal support triage, research and documentation. ·
Level 1 technicians escalate issues as necessary to Level 2
technicians. Job Requirements (Knowledge, Skills and Abilities): ·
Good foundation of technical Knowledge and experience in
troubleshooting a wide variety of PC hardware and software issues,
is required. · Other areas of knowledge such as networking,
database, server/client relationships is a plus. · Requires
excellent customer service skills, analytical skills, sound
judgment, and the ability to work effectively with end users, and
IT team members and vendor partners · Experience working in an
inbound help desk environment to include knowledge of
responsibilities, processes, and procedures. · Excellent verbal and
written communications skills · Excellent interpersonal and
professional interaction skills · Self-motivated and directed,
capable of independent decision making and prioritization of tasks
· Knowledge of ServiceNow a plus · Minimum of 1 year in a similar
job function required · Degree in IT related field or technical
certifications a plus Environment : · Work in performed in an
office environment · Travel is rare but may be required as needed
(less than 10%) · After hours availability required as needed for
all helpdesk staff About Us First Horizon Corporation is a leading
regional financial services company, dedicated to helping our
clients, communities and associates unlock their full potential
with capital and counsel. Headquartered in Memphis, TN, the banking
subsidiary First Horizon Bank operates in 12 states across the
southern U.S. The Company and its subsidiaries offer commercial,
private banking, consumer, small business, wealth and trust
management, retail brokerage, capital markets, fixed income, and
mortgage banking services. First Horizon has been recognized as one
of the nations best employers by Fortune and Forbes magazines and a
Top 10 Most Reputable U.S. Bank. Benefit Highlights • Medical with
wellness incentives, dental, and vision • HSA with company match •
Maternity and parental leave • Tuition reimbursement • Mentor
program • 401(k) with 6% match • More
FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Keywords: First Horizon, Knoxville , IT Help Desk Tech, IT / Software / Systems , Alcoa, Tennessee
