Sr. User Support Specialist - Knoxville, TN
Company: CACI
Location: Knoxville
Posted on: April 1, 2026
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Job Description:
Job Title: Sr. User Support Specialist - Knoxville, TN Job
Category: Information Technology Time Type: Full time Minimum
Clearance Required to Start: DOJ MBI Employee Type: Regular
Percentage of Travel Required: Up to 10% Type of Travel: Local * *
* The Opportunity: CACI is seeking a Senior User Support
Specialists/User Traine r who will work under the direction of the
Information Technology (IT) Manager within the IT Department.
Responsibilities: The applicant must be able to perform the
following responsibilities on an as needed basis: Assists district
IT personnel with the routine installation and troubleshooting of
Microsoft Windows operating systems on user workstations. Performs
comprehensive help desk functions by providing technical
troubleshooting for hardware, software, and peripheral devices to
resolve a wide range of user-reported issues. Provides user-level
support and assistance for Microsoft 365 applications and
enterprise software to ensure effective use by staff. Supports
district IT personnel with routine user account maintenance and
access controls within Active Directory as directed. Supports
district IT personnel by verifying end-user connectivity and
troubleshooting end-user connectivity issues within the established
network environment. Assists district IT personnel with the
successful application of security patches and updates on end-user
devices to ensure device compliance. Follows established Agency
security controls to help maintain workstation compliance. Supports
district IT personnel by executing routine technical tasks related
to data backups and recovery to ensure the protection and
availability of end-user data. Maintains accurate IT asset
inventory and configuration documentation for training and support
purposes. Supports district IT personnel in the deployment of
software packages to desktops via Microsoft Endpoint Configuration
Manager (MECM). Supports district IT personnel and users with
litigation applications, including providing help desk assistance
for the preparation of electronic exhibits for trial. Assists users
with digitizing and formatting audio and video files in preparation
for AUSA/Support staff use in courtroom proceedings. Supports IT
personnel in configuring, testing, and setting up software and
hardware components in preparation for trial and courtroom
presentations. Provides user assistance and troubleshooting to
resolve operational issues with supported equipment, escalating
complex issues to IT staff as needed. Required: At least two years
of experience involving teaching/training users in computer
applications, preferably database, imaging, or other automated
litigation support applications will generally be expected. At
least one year must be experience with the specific A pplications
being supported. Supervisory experience helpful. Must have hands-on
familiarity with the network, telecommunications, and operating
systems environment of the applications being supported. Excellent
oral and written communications skills required. Desired:
Undergraduate degree strongly preferred. Experience with DOJ office
automation environments extremely helpful. Should be an expert user
of the Government's word processing, spreadsheet, and email
systems. - What You Can Expect: A culture of integrity. At CACI, we
place character and innovation at the center of everything we do.
As a valued team member, you’ll be part of a high-performing group
dedicated to our customer’s missions and driven by a higher purpose
– to ensure the safety of our nation. An environment of trust. CACI
values the unique contributions that every employee brings to our
company and our customers - every day. You’ll have the autonomy to
take the time you need through a unique flexible time off benefit
and have access to robust learning resources to make your ambitions
a reality. A focus on continuous growth. Together, we will advance
our nation's most critical missions, build on our lengthy track
record of business success, and find opportunities to break new
ground — in your career and in our legacy. Pay Range : There are a
host of factors that can influence final salary including, but not
limited to, geographic location, Federal Government contract labor
categories and contract wage rates, relevant prior work experience,
specific skills and competencies, education, and certifications.
Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives. We offer competitive
compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to
support and protect employees and their families. At CACI, you will
receive comprehensive benefits such as; healthcare, wellness,
financial, retirement, family support, continuing education, and
time off benefits. The proposed salary range for this position is:
$39,400 - $64,700 CACI is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, age, national origin, disability, status as a
protected veteran, or any other protected characteristic.
Keywords: CACI, Knoxville , Sr. User Support Specialist - Knoxville, TN, IT / Software / Systems , Knoxville, Tennessee
