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Warranty & Returns Tech

Company: Bailey International LLC
Location: Knoxville
Posted on: December 4, 2019

Job Description:

Position Summary The purpose of this position is to work directly with various members of the Bailey Team as well as customers. Satisfying the customer's needs by; repair, replacement or credit of product that has been evaluated in the field or returned for evaluation. Conduct relevant communication with customer and Quality Assurance Manager. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Education & Experience --- - - - -High school diploma or GED required--- - - - -Experience with hydraulic cylinders, hydraulic power units, and hydraulic systems a plus--- - - - -Experience in a production environment preferred--- - - - -Experience with operating measuring devices (i.e. micrometer, Vernier callipers, etc.) preferred Key Competencies The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position. --- - - - - - -Must have strong interpersonal, written and verbal communication skills--- - - - - - -Ability to read engineering drawings, use calipers and a measuring tape--- - - - - - -Ability to interpret instructions and respond to management's direction--- - - - - - -Must be proficient with internet-based computer programs and have basic general accounting knowledge--- - - - - - -Must be able to read and interpret written information--- - - - - - -Ability to apply basic mathematical principles such as addition, subtraction, multiplication and fractions--- - - - - - -Demonstrates a sense of urgency and attention to detail--- - - - - - -Maintain clean and safe work environment--- - - - - - -Ability to multi-task under pressure Essential Functions & Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. -Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.--- - - - - - -Upholds the company's core values daily--- - - - - - -Responsible for customer retention with a sound warranty service strategy--- - - - - - -Expeditiously evaluate customer complaints and act on them with direction from QA Manager and input from the appropriate product managers, marketing manager and/or other key department managers--- - - - - - -Maintain warranty and complaint records. Resolves account receivable discrepancies.--- - - - - - -Responsible for products returned to BILLC for repair. This includes reporting and information flow between appropriate departments and customer.--- - - - - - -Processes warranty claims on a timely basis.--- - - - - - -Tracks warranty costs and produces monthly and yearly reporting--- - - - - - -Identifies trends in warranty items and communicates with vendor on corrective action--- - - - - - -Support basic product application and training services--- - - - - - -Provides product audit improvement feedback to QA and Engineering--- - - - - - -Arranges for parts to be shipped to the factory or distributor, or be scrapped--- - - - - - -Files and maintains all service records as required by the warrantor--- - - - - - -Keeps informed of all factory recalls and bulletins--- - - - - - -Follows safety and security policies and procedures--- - - - - - -Reports any unsafe or potentially unsafe conditions to the appropriate individual--- - - - - - -Completes task and/or projects as assigned Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand. The employee frequently is required to use hand to finger, handle, or feel objects, tools, or controls and climb or balance. The employee is occasionally required to walk; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position is performed in a Manufacturing environment. -The employee will work around moving mechanical equipment; may be exposed to fumes and airborne particles. - -Indoor Warehouse temperatures may be affected by outdoor conditions. -Noise level is moderate to loud.

Keywords: Bailey International LLC, Knoxville , Warranty & Returns Tech, Other , Knoxville, Tennessee

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