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Customer Care Specialist - PetSafe and SportDOG Brand

Company: Radio Systems Corporation
Location: Knoxville
Posted on: January 18, 2020

Job Description:

Category: Consumer/Customer CareID: CUSTO01910Schedule: Full-TimeLocation: Knoxville, TN, USALooking for a place where you can bring your dog to work every day? Where we provide solutions for pet owners and their pets? Then Radio Systems Corporation is the place for you! Radio Systems Corporation is seeking Customer Care Specialists to answer inbound calls and to assist our PetSafe and SportDOG Brand customers with their pet product needs. This position requires both customer service and sales skills to increase customer loyalty and enhance revenue in order to achieve our mission of 'being the most trusted pet brands.' In this customer service role, the Customer Care Specialist will answer inbound phone calls from customers inquiring about our products or services and provide them with excellent customer service.

In this customer service role, the Customer Care Specialist will answer inbound phone calls from customers inquiring about our products or services and provide them with excellent customer service. Offer and sell our vast array of products by offering the customer product solutions which meet their and their pet's needs. Identify the customer's product issues and provide problem solving troubleshooting and assistance so they may best utilize our products and keep their pets happy and safe. Boost sales conversion rate on branded websites. Respond to incoming customer contact via written letters, social media comments, web comments/reviews and web feedback as directed. Follow policies and procedures to ensure quality and consistency on every interaction. Consistently meet and exceed Customer Care standards. Radio Systems is a great place to work and we are not your typical call center! A few things that set us apart:

  • Dogs at Work!
  • Personal Improvement Time
  • Onsite clinic
  • Onsite gym
  • Medical and retirement benefit options
  • Advancement opportunities
  • Pay: $14/hr
    QUALIFICATIONS:
    • HS diploma or GED
    • 1 - 3 years of Customer Service and Sales experience (retail, restaurant, call center)
    • Excellent problem solving and people skills
    • Ability to communicate effectively both verbally and written
    • Strong grammar and language skills
    • Computer skills including: MS Suite, Windows and Internet Navigation
    • Ability to type 40+ WPM

      Benefits

      Working for Radio Systems definitely has its benefits! We offer a collaborative and creative team oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

      PM20


      Qualifications

      Skills

      Team Player Intermediate
      Attention to Detail Intermediate
      Type 30 or plus WPM Intermediate

      Behaviors

      Preferred
      Enthusiastic Shows intense and eager enjoyment and interest
      Dedicated Devoted to a task or purpose with loyalty or integrity
      Team Player Works well as a member of a group
      Innovative Consistently introduces new ideas and demonstrates original thinking
      Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well

      Motivations

      Preferred
      Flexibility Inspired to perform well when granted the ability to set your own schedule and goals
      Self-Starter Inspired to perform without outside help
      Goal Completion Inspired to perform well by the completion of tasks

      Experience

      Required
      1 years: Customer Service PI117127785

Keywords: Radio Systems Corporation, Knoxville , Customer Care Specialist - PetSafe and SportDOG Brand, Other , Knoxville, Tennessee

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