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Account Representative - 1st Party

Company: Gc Services Limited Partnership
Location: Knoxville
Posted on: February 15, 2020

Job Description:

Handle inbound and outbound calls for assigned client, providing customer service, collection efforts as specified by the client and--GC Services.ResponsibilitiesComplies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA TestMakes arrangements with the customers to pay balance in full or set up the best possible arrangementsDocuments all collection activity in the client/GC system in a concise and accurate mannerCorrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviewsMaintains good public relationsCope with high-stress environment caused by speaking with emotional callersAdhere to Company attendance, punctuality, and meal and rest break requirementsMaintain concentration and focus in order to meet performance goalsReact positively to an ongoing, changing environmentDemonstrate the ability to handle pressure when attempting to meet deadlines and performance goalsMaintain good working relationship with assigned supervisors and coworkersWork safely without presenting a threat to self or othersPerform additional duties as required by managementQualificationsEducation:High School Diploma or GED is requiredExperience:No experience necessary; prefer 6 months of related experienceComputer Experience:Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.Skills & Abilities:Interpret a constant flow of informationListen effectivelyWork with and apply basic mathematical conceptsDeal with difficult interactions with customersRespond to customer inquiries and statements effectivelySome projects require Bilingual (Spanish/English) skillsWrite in a clear and concise mannerManage time effectivelySolve problems or issues that may come upConcentrate and focus for extended periods of timeCope with high-stress and changing environmentRemain alert at all timesAdhere to policies and proceduresAdhere to work schedule and punctuality requirementsCommunicate clearly and effectively, both orally and in writingAll job offers are contingent upon completion of background checks.GC Services is an equal opportunity employer: M/F/Disabled/Vet

Keywords: Gc Services Limited Partnership, Knoxville , Account Representative - 1st Party, Other , Knoxville, Tennessee

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