The Sales and Service Specialist is responsible for handling
Omni-channel contacts such as answering phone calls, handling
chats, texts, and emails, from our customers providing sales and
service support. The Sales and Service Specialist role is primarily
responsible for building engaging relationships with our customer
and utilizing the product and knowledge they have gained to give
our customer the confidence to be her best self every day. The
Sales and Service Specialist is expected to assist in any and all
customer contact opportunities as business needs require.
Responsible for answering a high volume of incoming customer
contacts. Enthusiastically communicates with Talbots customers via
Builds and Maintains a genuine and engaging interest throughout
the contact while committing to maximizing the experience for our
customer, by knowing, serving and delighting her.
Consistently demonstrates proficiency on all systems.
Uses tools, creativity, innovation, and smart risk-taking to
satisfy her needs in one interaction where applicable.
Protects her information in accordance with established PCI
Act with integrity, transparency, candor and respect when
dealing with customers. Effectively listens and explores her needs
to determine what merchandise and services will meet those
Is knowledgeable and ensures our customer is informed of current
communications that are relevant to her, (i.e. sales promotions,
special campaigns, because we earn her trust and loyalty by staying
true to our mission.
Successfully completes all continuing education on merchandise,
procedures, and customer service skills, because we strive
constantly and consistently to do better things, not just to do
Consistently meeting or exceeding established metrics and
Service Standards, because we believe the better we do, the better
we can do.
Does whatever it takes to assist the customer in a professional
and responsible manner to meet her needs.
Consistently in compliance with attendance and punctuality and
adherence because we win as a team and are dedicated to ensuring
Complete any assigned miscellaneous and/or specialized duties
and tasks required to ensure on-going customer satisfaction and
achievement of center performance goals.
Knowledge / Experience / Education:
Knowledge and experience normally acquired through the
completion of a high school diploma
1-3 years in a customer service environment
Experience with PC based systems is required.
Is customer-centric and understands the importance of creating
exceptional customer experiences
Has strong interpersonal skills to work with multiple fellow
associates in stores and in Contact Center.
Strong decision making and the ability to handle issues
appropriately and striving to resolve all issues on the first
Superior listening, verbal, and written communication
Strong ability to multi task. Ability to speak, listen, and type
at same time on occasion can be required.