PRN Client Engagement Scheduling Specialist

Company: Helen Ross McNabb Center
Location: Knoxville
Posted on: November 20, 2020

Job Description:

HELP OTHERS, MAKE A DIFFERENCE, SAVE A LIFE.

At the Helen Ross McNabb

Center, our mission is "Improving the lives of the people we serve." Do you see yourself as a part of this

life-changing work? If so, we are currently seeking a qualified and motivatedprofessionalfor

the following position: PRN Client Engagement Scheduling Specialist.

SUMMARY

The PRN Client Engagement Scheduling Specialist provides daily

response to all calls directed to every location and schedule. Direct knowledge of the electronic medical

records (Centricity) will be required. Excellent verbal and written

communication, presentation and interpersonal skills. Exemplary organization skills and the ability

to multi-task and prioritize work. Knowledge

of clients' needs and clinical workflow are a must. Maintaining and understanding insurance

eligibility information. Working with all departments of the organization is

required. Responsibilities include, but

are not limited to: maintains a professional demeanor bearing in mind that this

position makes both the first and last impression on every client, assumes

responsibility for correctly entering all required appointment information on

established and new clients into Centricity Scheduling system, upholds and

abides patient confidentiality policies and procedures, and directs clients

according to the proper facility to assure they receive the proper assistance

needed.

This position requires

utilizing a personal dependable vehicle to conduct Center business. Maintaining

a dependable vehicle and certified driver status is a condition of employment.

REQUIREMENTS

Education/Knowledge: A high school diploma or equivalent required. Experience in the area of administrative

duties, and scheduling preferred.

Experience: Must have at least

two (2) years of experience in a professional healthcare office

environment. Customer service

orientation skills required. Must be

comfortable with computers and technology. Strong communication skills both

written and verbal with positive phone manner; Strong organizational skills

with the ability to handle multiple projects and appropriately prioritize tasks

are required.

Applicants should possess

the ability to relate to individuals and families of varied ethnic and cultural

backgrounds, ages, educational levels, and economic circumstances with respect

and dignity. Excellent verbal, written, and computer skills are necessary

in order to work effectively and collaboratively with clients, collaborating

agencies, and community professionals, as well as maintaining proper

documentation.

Physical : Hearing of normal and soft tones as well as

close eye work, requiring normal/corrected vision. Valid driver's license.

Frequent sitting, standing, walking, bending, stooping, and reaching. Uses computer,

calculator, copier and general office equipment.

The Helen Ross McNabb

Center ( www.mcnabbcenter.org (http://www.mcnabbcenter.org/) ) is a premier not-for-profit provider of

behavioral health services. The Center provides quality care and serves

all ages in a continuum of prevention, early intervention, social,

co-occurring, addiction, outpatient, and crisis services.

HRMC is an EOE. HRMC conducts

background checks, driver's license record, degree verification, and drug

screens at hire. Employment is contingent upon clean drug screen, background

check, and driving record. Additionally, certain programs are subject to TB

Screening and/or testing. Bilingual applicants are encouraged to apply. This job description is not intended to be all-inclusive; and employee

will also perform other reasonably related job responsibilities as assigned by

immediate supervisor and other management as required. This organization

reserves the right to revise or change job duties as the need arises.

Moreover, management reserves the right to change job descriptions, job duties,

or working schedules based on their duty to accommodate individuals with disabilities.

This job description does not constitute a written or implied contract of

employment.

#RPM

Location:

Knoxville,

TN

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Keywords: Helen Ross McNabb Center, Knoxville , PRN Client Engagement Scheduling Specialist, Other , Knoxville, Tennessee